Table of Contents

1 Lotus Notes — An Introduction.- 2 Making Use of the Case Studies.- Summaries.- 3 Lotus Development: Team Room — a Collaborative Workspace for Cross-Functional Teams.- 4 ABB Asea Brown Boveri: Supporting the Multi-cultural Multinational.- 5 AmBank: Managing Client Relationships.- 6 Ambouw BV: Stalled Pilot at Dutch Wholesaler.- 7 Arthur Andersen: Virtual Visioning — Lotus Notes Enables Arthur Andersen to Create its Future.- 8 Australian Bureau of Statistics: Universal Adoption.- 9 Cemex: Shifting Attitudes Between Staff and Customers.- 10 Cleer University: Distance Learning Institute Resistant to Notes.- 11 GM Europe: World’s Largest User of Notes.- 12 Henley College of Management: Developing a Global Business School.- 13 IDV (UK) Limited: Sales Force Management.- 14 Intel Corporation (UK) Limited: Ten Critical Success Factors for Notes Adoption.- 15 KLM: Business Excellence System.- 16 Lloyd’s Register: Quality Assurance: Quality Management Begins at Home.- 17 Macmillan Distribution: Going for ISO 9000.- 18 Thomas Miller & Co: From Information to Imagination.- 19 Mission Energy Corporation: Global Project Management Over Value-Added Network.- 20 MTW Schiffswerft: Shipbuilder Cuts Paperwork and Delays.- 21 Pfizer: From Sales Automation to Business Automation.- 22 Ports Association of West Africa: Award-Winning Management Information System.- 23 PrimeGest SpA: Group Memory Transforms Italian Fund Management Company.- 24 Sony Computer Entertainment Inc.: Linking Up PlayStation Partners.- 25 Vision Associates Inc.: Notes Everywhere.- 26 Young & Rubicam: Improving Productivity with Workflow.