Hospitality Services

Hospitality Services

Hospitality Services

Hospitality Services

Paperback(Third Edition, Workbook)

$21.28 
  • SHIP THIS ITEM
    Temporarily Out of Stock Online
  • PICK UP IN STORE
    Check Availability at Nearby Stores

Related collections and offers


Overview


Designed to help students review content, apply knowledge, and develop critical-thinking skills. A wide variety of activities are provided for various learning styles. This supplement is a consumable resource, designed with perforated pages so that a given chapter can be removed and turned in for grading or checking.

Product Details

ISBN-13: 9781619602717
Publisher: Goodheart-Willcox Publisher
Publication date: 09/11/2013
Edition description: Third Edition, Workbook
Pages: 160
Product dimensions: 8.40(w) x 10.90(h) x 0.40(d)
Age Range: 14 - 17 Years

About the Author

Johnny Sue Reynolds is well known and admired among high school hospitality teachers in Texas. She has master’s and doctorate's degrees and certification in Foodservice Management. Johnny Sue is Professor Emeritus at the University of North Texas and former Associate Dean and Hospitality Management Department Chair. She is currently an educational consultant who enjoys teaching/developing online courses, developing FCS assessment , and mentoring student teachers. Reynolds has taught family and consumer sciences courses in Texas middle schools and high schools, as well as adult education courses. She earned a B.S. degree from the University of Mary Hardin-Baylor, M.S. degree from the University of North Texas, and Ph.D. from Texas Woman’s University.

Dorothy Chase, Ph.D., is a professor of Recreation and Tourism at Central Washington University and co-chair of the Department of Family and Consumer Sciences. Dr. Chase earned a bachelor’s degree in English from the University of Winnipeg, a master’s degree in Education Administration from Lakehead University, and a doctorate in Parks, Recreation and Tourism Management from Clemson University. She spent a year as an exchange professor in Korea and has visited more than 50 countries for business or leisure. She has worked in retail travel and tours, and has also consulted in community tourism development. She served on provincial and national boards of the Canadian Institute of Travel Counselors for several years.

Table of Contents

Welcome to Hospitality
1. World of Hospitality
2. Service: The Heart of Hospitality
3. Hospitality: Past, Present, and Future
The Foodservice Industry
4. The World of Food and Beverages
5. Food Preparation and Service
6. Front and Back of the House
7. Hotel Food and Beverage Services
8. Purchasing and Receiving
9. Food Safety and Sanitation
The Lodging Industry
10. The World of Lodging
11. Front Office
12. Housekeeping
13. Security
14. Engineering
Travel, Tourism, and Recreation
15. Travel
16. Tourism
17. Recreation
The Business of Hospitality
18. Business Basics
19. Hospitality Management
20. Human Resources
21. Marketing and Sales
22. Accounting
23. Workplace Safety and Emergencies
24. Legal and Ethical Considerations
Careers
25. Your Career in Hospitality
26. Skills for Success
27. Starting a Business
From the B&N Reads Blog

Customer Reviews