How to:

·         Define and document comprehensive non-functional requirements for any software system

·         Define scope and logistics for non-functional test activities

·         Execute non-functional tests and report results clearly and effectively

·         Patterns for defensive software designs in common software scenarios that promote operability and availability

·         Implement the right level of reporting, monitoring, and trending for highly available production software systems

Patterns for:

·         Software designs that support simpler and more efficient operation in a production environment

·         Software design that support high-performance and scalability

Strategies and Techniques for:

·         Techniques for managing and troubleshooting during a production crisis

·         Strategies for resisting project pressure to compromise on quality or completeness of non-functional activities in the software cycle