Title: A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty, Author: Janelle Barlow
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Title: Developing Service Products and Brands, Author: Jochen Wirtz
Title: Mastering Product Management, Author: Kevin Brennan
Title: Guía Práctica para la Agilidad Empresarial: Estrategia, transformación y cambio organizacional para la agilidad en negocios (Spanish Edition), Author: Rocío Briceño
Title: Stopwatch Marketing: Take Charge of the Time When Your Customer Decides to Buy, Author: John Rosen
Title: Overpromise and Overdeliver (Revised Edition): How to Design and Deliver Extraordinary Customer Experiences, Author: Rick Barrera
Title: The Hummer and the Mini: Navigating the Contradictions of the New Trend Landscape, Author: Robyn Waters