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Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporation (Abridged)
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Chef sein? Lieber was bewegen!: Warum wir keine Führungskräfte mehr brauchen
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Human Sigma: Managing the Employee-Customer Encounter
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Total Quality Management: Strategic Planning
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Six Sigma For Dummies (Abridged)
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Extreme Toyota: Radical Contradictions That Drive Success at the World's Best Manufacturer
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Flip the Funnel: How to Use Existing Customers to Gain New Ones
by Joseph Jaffe
Narrated by  Bruce Mann
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The Art of Excellent Products: Enchanting Customers with Premium Brand Experiences
by Riccardo Illy
Narrated by  Sam Rushton
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Beans: Four Principles for Running a Business in Good Times or Bad
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Toyota Production System: Beyond Large-Scale Production
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Total Quality Management: The New Management Model
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Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results
by Mike Rother
Narrated by  Todd Belcher
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Six Sigma: Quick Step-By-Step Guide To Improve Quality And Eliminate Defects In Any Process
by Harry Altman
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Summary of Grit by Angela Duckworth
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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Bringing Up the Boss: Practical Lessons for New Managers
by Rachel Pacheco
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Customer Care Excellence: How to Create an Effective Customer Focus
by Sarah Cook
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Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison
by Joe Calloway
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The Agenda: What Every Business Must Do to Dominate the Decade (Abridged)
by Michael Hammer
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Lean Production Simplified: A Plain-Language Guide to the World's Most Powerful Production System
by Pascal Dennis
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