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Title: Service Quality and Productivity Management, Author: Jochen Wirtz
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Service Quality and…
by Jochen Wirtz
#12 in Series
eBook $4.95
Title: Cracking the Case of ISO 9001: 2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations, Author: Charles A. Cianfrani
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Cracking the Case of ISO 9001:…
by Charles A. Cianfrani, Jack West
Other Format $5.00