Table of Contents

Introduction: Human Services Online: A New Arena for Service Delivery The HIV Cybermail: A Regional Cybernetwork of HIV Services The Effects of a Computer Network on Pediatric Pain and Anxiety Changing Practices with Children and Families in North Carolina: Using Technology to Facilitate Collaboration and Training The Requirements of Community: An Online Survey of the Social Work Access Network (SWAN) A Survey of Domestic Violence Organizations on the World Wide Web Computer Technology Utilization and Community-Based AIDS Organizations Virtual Volunteering: Online Volunteers Providing Assistance to Human Services Agencies Online Fundraising in the Human Services Liability and the Internet: Risks and Recommendations for Social Work Practice INTERNET: A Framework for Analyzing Online Human Service Practices The Community Tool Box: Using the Internet to Support the Work of Community Health and Development Promoting Computer-Mediated Communications in Community Coalitions Offering Social Support via the Internet: A Case Study of an Online Support Group for Social Workers The Nature and Prevention of Harm in Technology-Mediated Self-Help Settings: Three Exemplars Conclusion Index Reference Notes Included