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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
Title: Let's Kill Dick and Jane: How the Open Court Publishing Company Fought the Culture of American Education, Author: Harold Henderson
Title: CNN's Tailwind Tale: Inside Vietnam's Last Great Myth / Edition 1, Author: Jerry Lembcke
Title: Swindled: The Dark History of Food Fraud, from Poisoned Candy to Counterfeit Coffee, Author: Bee Wilson
Title: The Sports Franchise Game: Cities in Pursuit of Sports Franchises, Events, Stadiums, and Arenas / Edition 1, Author: Kenneth L. Shropshire
Title: Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know / Edition 1, Author: Jeffrey Gitomer
Title: The Godfather of Tabloid: Generoso Pope Jr. and the National Enquirer / Edition 2, Author: Jack Vitek
Title: The Kikkoman Chronicles: A Global Company with a Japanese Soul / Edition 2, Author: Ronald E Yates
Title: Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees / Edition 1, Author: Doug Lipp
Title: Notes from Toyota-land: An American Engineer in Japan / Edition 1, Author: Darius Mehri
Title: The Disney Way: Harnessing the Management Secrets of Disney in Your Company, Third Edition / Edition 3, Author: Bill Capodagli
Title: The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition / Edition 1, Author: Joselin Linder
Title: Soda Politics: Taking on Big Soda (And Winning) / Edition 1, Author: Marion Nestle
Title: James Laughlin, New Directions Press, and the Remaking of Ezra Pound, Author: Greg Barnhisel
Title: Going Live: Getting the News Right in a Real-Time, Online World / Edition 1, Author: Philip Seib
Title: Controls for Food Service Managers, Author: Richard J. Hug
Title: Beyond the Black Box: The Forensics of Airplane Crashes, Author: George Bibel
Title: Golden Holocaust: Origins of the Cigarette Catastrophe and the Case for Abolition / Edition 1, Author: Robert N. Proctor
Title: The Zappos Experience: 5 Principles to Inspire, Engage, and Wow / Edition 1, Author: Joseph A. Michelli

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