Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
Title: The Five Most Important Questions You Will Ever Ask About Your Organization / Edition 1, Author: Peter F. Drucker
Title: Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results / Edition 1, Author: Mike Rother
Title: Environmental Health and Safety Audits / Edition 9, Author: Lawrence B. Cahill
Title: The Essential Deming: Leadership Principles From the Father of Quality / Edition 1, Author: W. Edwards Deming
Title: Taiichi Ohnos Workplace Management: Special 100th Birthday Edition / Edition 1, Author: Taiichi Ohno
Title: Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition / Edition 3, Author: Mark Graban
Title: The Five Most Important Questions You Will Ever Ask About Your Nonprofit Organization / Edition 1, Author: Peter F. Drucker
Title: Root Cause Analysis: Simplified Tools and Techniques / Edition 2, Author: Bjørn Andersen
Title: Hoshin Kanri: The Strategic Approach to Continuous Improvement / Edition 1, Author: David Hutchins
Title: What Is Lean Six Sigma? / Edition 1, Author: Michael L. George
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Title: Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies / Edition 2, Author: Stephen George
Title: Dynamics of Profit-Focused Accounting: Attaining Sustained Value and Bottom-Line Performance, Author: Lynn Northrup
Title: Quality Management Systems: A Practical Guide / Edition 1, Author: Howard S Gitlow
Title: Building the Invisible Quality(tm) Corporation: The Executive Guide to Transcending TQM, Author: Kevin Maromonte
Title: Total Quality in the Construction Supply Chain / Edition 1, Author: John S Oakland
Title: Six Sigma+Lean Toolset: Executing Improvement Projects Successfully / Edition 1, Author: Alexander John
Title: Total Innovative Management Excellence (TIME): The Future of Innovation / Edition 1, Author: H. James Harrington
Title: Standard Work for the Shopfloor / Edition 1, Author: Productivity Press Development Team
Title: Process Redesign: The Implementation Guide for Managers (paperback) / Edition 1, Author: Authur Tenner

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