Table of Contents

Foreword, Acknowledgments, Introduction, Part 1: History, Benefits, and Characteristics of TWI, Chapter 1: Benefits of the TWI Programs, Chapter 2: A Brief History Outlining the Principles of TWI, Chapter 3: Why TWI Is A Foundation of Lean Thinking, Chapter 4: Characteristics That Made and Sustain TWI’s Success, Part 2: The Evolution of Each TWI Program, Chapter 5: How TWI Developed the Job Instruction Program, Chapter 6: How TWI Developed the Job Relations Program, Chapter 7: How TWI Developed the Job Methods Program, Chapter 8: How TWI Developed Program Development, Part 3: Delivering the Method for Each Program, Chapter 9: Delivering Job Instruction, Chapter 10: Delivering Job Relations, Chapter 11: Delivering Job Methods, Chapter 12: Delivering Program Development, Chapter 13: Continually Developing TWI—Where Do You Go From Here?, Appendix A: Timeline of TWI, Appendix B: Job Relations Manual Reference 4: A Way of Looking