Table of Contents

Foreword Geoff Mulgan vii

Acknowledgments xiii

Part I Background on Evidence-Based Public Management

1 The Emerging Field of Evidence-Based Public Management Terry F. Buss Anna Shillabeer 3

2 Four Controversies in Evidence-Based Public Management Terry F. Buss Nathaniel J. Buss 17

3 Evidence-Based Management and the Scholar/Practitioner Rift in the Private and Public Sectors David E. Cavazos Roberto J. Cavazos 46

4 Believing Is Seeing: The Impact of Beliefs on Evidence-Based Management Practices Ruth T. Zaplin Don Blohowiak 59

5 Analytic Reasoning for Evidence-Based Public Management: Adapting Education to Practice Realities Alan Lyles 76

6 Toward Evidence-Based Public Management of Virtual E-Learning Teams: A Systematic Review Application Joshua Earl 91

7 Evidence-Based Public Management and ICT: A Broad Survey of the Literature Aaron Osterby Robert Hanson 103

Part II Evidence-Based Public Management

8 Evidence in Public Management: A Comparative Perspective Terry F. Buss Nathaniel J. Buss Evan Hill 119

9 Organizing for Continuous Improvement: Evidence-Based Management at the VA NAPA Fellows Staff 154

10 Evidence-Informed Public Management and Evidence Development at the Government Accountability Office Nancy J. Kingsbury Nancy Donovan Judith A. Droitcour Stephanie L. Shipman 171

Part III Applications and Research

11 Managerial Capacity and Performance: An Evidence-Based Analysis Kenneth J. Meier and Laurence J.O'Toole, Jr. 185

12 State Agency Attention to Scientific Sources of Information to Guide Program Operations Edward T. Jennings Jeremy L. Hall 199

13 Leadership Development in the UK National Health Service: An Evidence-Based Critique Paul Kearns 213

14 Evidence-Based Management of Social Services: Providing the "Right" Services for Complex Needs Denise de Vries 232

Part IV Future Directions

15 Governing with Foresight: Institutional Changes to Enhance Fact-Based Presidential Decision Making John M. Kamensky 247

16 Driving Improvement in Federal Policy Outcomes: Lessons for a New President Kathryn Newcomer F. Stevens Redburn 259

17 Knowledge Management and Evidence Anna Shillabeer 269

About the Editors and Contributors 283

Index 287