Table of Contents
Preface xiii
Acknowledgements xix
Introduction 1
The Transition Challenge 3
The Roots of Failure 7
Complexity 7
Thinking Errors 8
Execution Errors 9
Roles for Success 11
The Board’s Role 11
The CEO’s Role 13
The CHRO’s Role 15
The Senior Managers’ Role 17
1 Complexity and Critical Crossroads 21
Complexity 25
Individual Adjustments 25
CEO 25
Board 27
CHRO 29
Senior Managers 32
Systemic Adjustments 34
Strategic 34
Operational 36
Political 39
Cultural 41
Summary 45
2 Three DestructiveMyths 47
Myths Plaguing Transitions at the Top 56
Myth 1: People Join Companies All the Time…It’s No Big Deal 58
Myth 2: Our Job Is Done When the OneWeWant Says “Yes” 62
Myth 3:We Know What He Can Do 65
How TransitionMyths Bar Productive Thinking 71
Lack of Empathy 71
Lack of Learning 73
Lack of Questioning 74
Leaving Tough Questions Unanswered 76
Summary 79
3 Errors of Execution 81
Relationship between Incumbent and Successor 85
Preparing for Only One Transition 90
The Leader Who Departs 90
Derivative Defections 93
Mismanaging the Transition Process 96
Not Organizing and Interpreting the Right Information 96
HowThings Really Get Done 97
Culture and Power Structure 98
Power and Influence 104
Not PreparingMajor Players for the Right Roles 106
Mishandling the Onboarding of the New Leader 109
Summary 114
4 The Board’s Role 117
Directors asMajor Players 121
Oversight for the Transition 127
Managing Relationships 134
Judging Performance 143
Expectations 146
Cultural and Political Attention 148
Summary 150
5 The CEO’s Role 153
Controlling the Steps and Pace 157
Role 158
The Search and the Transition 162
Ensuring Other Players Do What TheyMust 166
Self-Management and Self-Awareness 171
Summary 177
6 The CHRO’s Role 179
Great Senior Staffing Support 185
Help for the New Leader 192
What the New LeaderMust Do 192
Learning 193
Visioning 194
Coalition Building 196
Methods andMechanisms for Relationships 198
Connecting 201
Listening 203
Summary 210
7 The Senior Manager’s Role 215
Shaping Organization Opinion 220
Delivering Support 227
BuildingWinning Relationships 234
Summary 241
8 Summary 245
Index 253
