Telephone Skills at Work
In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.
1000392359
Telephone Skills at Work
In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.
17.0 In Stock
Telephone Skills at Work

Telephone Skills at Work

by Judith E. Fisher
Telephone Skills at Work

Telephone Skills at Work

by Judith E. Fisher

Paperback

$17.00 
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Overview

In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.

Product Details

ISBN-13: 9781556238581
Publisher: McGraw Hill LLC
Publication date: 05/01/1993
Series: BUSINESS SKILLS EXPRESS Series
Pages: 100
Product dimensions: 7.20(w) x 9.10(h) x 0.33(d)

About the Author

Judith E. Fisher, PhD, is President of Education and Training Consultants, Inc., in Riverview, Florida. As a consultant, Dr. Fisher specializes in design, development, and production of education and training materials for the adult learner in business and industry.
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