Sally Cordova is a seminar leader, coach, trainer and author. Her personal philosophy of education and commitment through positive expression comes clearly throughout her Coaching Training Programs. She worked her way through university and received her degree in Business Administration and Accounting. She is the author of the High Five Coaching program and the certification training associated with it. Through her advanced education with various leadership and managerial training programs, she learned through trial and error, what works and what doesn’t work. With her roots in customer service she soon learned the value of management with a positive attitude. She has been continually involved in this effort for the past twenty-five years. Email SallyC@TYCCPro.com  or visit our website at www.TrainYourCallCenter.com

Judy McKee is a nationally known motivational speaker, seminar leader, sales trainer and author. She is a pioneer in the telemarketing industry. She began her career as a telephone sales representative and knows the business thoroughly. She is the author of Scriptwriting for Effective Telemarketing and Maximizing Customer Contact and The Sales Survival Guide. She has been a consultant in the call center industry for the past thirty years. Her expertise in the art of telephone sales and positive coaching has put her in demand by corporations and small businesses nationwide. Judy communicates a totally positive approach to selling, coaching and solving problems. Email JudyM@TYCCPro.com or visit our website at www.TrainYourCallCenter.com