Perfecting Patient Journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills
Healthcare in the United States, and around the world, is facing a
crisis brought on by a combination of rising costs, lack of transparency
and accountability, and preventable medical errors. Applying lean
thinking to improve care is one way that healthcare organizations can
engage employees in solving problems in order to deliver better and more
efficient care.
Perfecting Patient Journeys is a guide for leaders of healthcare
organizations who want to implement lean thinking. Readers will learn
how to identify and select a problem, define a project scope, and create
a shared understanding of what's occurring in the value stream. Readers
will also learn to develop a shared vision of an improved future, and
how to work together to make that vision a reality.
Over the past eight years, the authors of this book have helped
healthcare organizations learn how to make real and sustainable change
using the value-stream improvement method. Implementing lean thinking
has helped healthcare providers develop an adaptive, problem-solving
culture with stunning results: Reduced annual staff turnover by 20%.
Average length of stay (LOS) in a large emergency department was reduced
by 30%. The number of patients who left without being seen (LWOBS)
dropped by 60% in the same hospital. Customer (patient) satisfaction
increased by 73%. Operating room changeover time was reduced, which
increased the number of surgical procedures performed by 20%.
Rather than rely on huge training budgets or teams of consultants, the
method described in this book focuses on solving real organizational
problems, and helps healthcare organizations and those who labor within
them to daily provide safe, effective, efficient, and timely patient
care.
1114978655
crisis brought on by a combination of rising costs, lack of transparency
and accountability, and preventable medical errors. Applying lean
thinking to improve care is one way that healthcare organizations can
engage employees in solving problems in order to deliver better and more
efficient care.
Perfecting Patient Journeys is a guide for leaders of healthcare
organizations who want to implement lean thinking. Readers will learn
how to identify and select a problem, define a project scope, and create
a shared understanding of what's occurring in the value stream. Readers
will also learn to develop a shared vision of an improved future, and
how to work together to make that vision a reality.
Over the past eight years, the authors of this book have helped
healthcare organizations learn how to make real and sustainable change
using the value-stream improvement method. Implementing lean thinking
has helped healthcare providers develop an adaptive, problem-solving
culture with stunning results: Reduced annual staff turnover by 20%.
Average length of stay (LOS) in a large emergency department was reduced
by 30%. The number of patients who left without being seen (LWOBS)
dropped by 60% in the same hospital. Customer (patient) satisfaction
increased by 73%. Operating room changeover time was reduced, which
increased the number of surgical procedures performed by 20%.
Rather than rely on huge training budgets or teams of consultants, the
method described in this book focuses on solving real organizational
problems, and helps healthcare organizations and those who labor within
them to daily provide safe, effective, efficient, and timely patient
care.
Perfecting Patient Journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills
Healthcare in the United States, and around the world, is facing a
crisis brought on by a combination of rising costs, lack of transparency
and accountability, and preventable medical errors. Applying lean
thinking to improve care is one way that healthcare organizations can
engage employees in solving problems in order to deliver better and more
efficient care.
Perfecting Patient Journeys is a guide for leaders of healthcare
organizations who want to implement lean thinking. Readers will learn
how to identify and select a problem, define a project scope, and create
a shared understanding of what's occurring in the value stream. Readers
will also learn to develop a shared vision of an improved future, and
how to work together to make that vision a reality.
Over the past eight years, the authors of this book have helped
healthcare organizations learn how to make real and sustainable change
using the value-stream improvement method. Implementing lean thinking
has helped healthcare providers develop an adaptive, problem-solving
culture with stunning results: Reduced annual staff turnover by 20%.
Average length of stay (LOS) in a large emergency department was reduced
by 30%. The number of patients who left without being seen (LWOBS)
dropped by 60% in the same hospital. Customer (patient) satisfaction
increased by 73%. Operating room changeover time was reduced, which
increased the number of surgical procedures performed by 20%.
Rather than rely on huge training budgets or teams of consultants, the
method described in this book focuses on solving real organizational
problems, and helps healthcare organizations and those who labor within
them to daily provide safe, effective, efficient, and timely patient
care.
crisis brought on by a combination of rising costs, lack of transparency
and accountability, and preventable medical errors. Applying lean
thinking to improve care is one way that healthcare organizations can
engage employees in solving problems in order to deliver better and more
efficient care.
Perfecting Patient Journeys is a guide for leaders of healthcare
organizations who want to implement lean thinking. Readers will learn
how to identify and select a problem, define a project scope, and create
a shared understanding of what's occurring in the value stream. Readers
will also learn to develop a shared vision of an improved future, and
how to work together to make that vision a reality.
Over the past eight years, the authors of this book have helped
healthcare organizations learn how to make real and sustainable change
using the value-stream improvement method. Implementing lean thinking
has helped healthcare providers develop an adaptive, problem-solving
culture with stunning results: Reduced annual staff turnover by 20%.
Average length of stay (LOS) in a large emergency department was reduced
by 30%. The number of patients who left without being seen (LWOBS)
dropped by 60% in the same hospital. Customer (patient) satisfaction
increased by 73%. Operating room changeover time was reduced, which
increased the number of surgical procedures performed by 20%.
Rather than rely on huge training budgets or teams of consultants, the
method described in this book focuses on solving real organizational
problems, and helps healthcare organizations and those who labor within
them to daily provide safe, effective, efficient, and timely patient
care.
39.99
In Stock
5
1
Perfecting Patient Journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills
161Perfecting Patient Journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills
161eBook
$39.99
Related collections and offers
39.99
In Stock
Product Details
BN ID: | 2940016545752 |
---|---|
Publisher: | Lean Enterprise Institute, Inc. |
Publication date: | 03/22/2013 |
Sold by: | Barnes & Noble |
Format: | eBook |
Pages: | 161 |
File size: | 7 MB |
About the Author
From the B&N Reads Blog