Table of Contents
List of Contributors, vii
Preface, xi
Acknowledgments, xv
About the Companion Website, xvii
1 Organ Allocation: NOTA, the OPTN, and Policy Development, 1 Kenneth Andreoni and Ciara Samana
2 Organizational Structures, 17 Lisa Norris
3 Human Resources, 27 Lisa Norris
4 Clinical Services, 39 Lisa Norris
5 Regulatory and Compliance Issues, 51 Marguerite Brown
6 Transplant Finance, 75 Lisa Norris
7 Managed Care Contracting, 97 Mindy Scharlin
8 Quality Assessment and Performance Improvement, 115 Lisa Norris
9 Transplant Information Management and Transplant Information Systems, 129 Lauren E. Kearns
10 Strategy and Marketing, 155 Lisa Norris
11 Managing and Leading the Transplant Enterprise, 171 Lisa Norris
Appendix 1 Human Resources: Lists of Transplant Staff Duties, 181
Appendix 2 Human Resources: Medical/Surgical Director Job Description, 191
Appendix 3 Human Resources: In-Patient Transplant Coordinator Orientation, 195
Appendix 4 Human Resources: Post-Transplant Coordinator Orientation, 199
Appendix 5 Human Resources: Pre-Transplant Coordinator Orientation, 201
Appendix 6 Human Resources: Transplant Social Work Orientation, 203
Appendix 7 Regulatory and Compliance Issues: Surveyor Worksheet—Organ Transplant Program Quality
Assessment and Performance Improvement, 207
Appendix 8 Transplant Finance: Kidney Organ Procurement Rates for 2013, 217
Appendix 9 Managed Care Contracting: UNOS RFI Example, 219
Appendix 10 Managed Care Contracting: Sample Letter to Claims Department, 223
Appendix 11 Managed Care Contracting: Sample Managed Care Contract, 225
Appendix 12 Insurance Approval Form, 229
Index, 231