Table of Contents
Introduction xi
Part I The Science of the Heart 1
Chapter 1 Engagement Is a Decision of the Heart 5
Part II The Business Case for Reinventing How We Lead and Manage 31
Chapter 2 How We Lead Is Failing: The Need For Heart In Leadership 33
Chapter 3 What Workers Say Leaders Must Do to Reinspire Them 55
Chapter 4 Nurtured Workers Drive Extraordinarily Greater Financial Performance 75
Part III The Four Practices of Leading from the Heart 95
Chapter 5 Hire People with Heart: Build a Highly Engaged Team 101
Chapter 6 Heart to Heart: Connect on a Personal Level 125
Chapter 7 Empower the Heart: Maximize Human Potential 147
Chapter 8 Inspire the Heart: Value and Honor Achievements 173
Chapter 9 Gladden Hearts: Three Final Attributes of the Heart-led Leader 195
Conclusion 217
Afterword to the Revised Edition: Further Thoughts on Power, Emotions, Intuition, Mrs. Whitman, and … My Father 225
Endnotes 251
References 259
Acknowledgments 269
About the Author 275