Title: Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind, Author: Amy Cooper Hakim
Title: Working with Difficult People: Revised and Expanded, Author: Muriel Solomon
Title: Getting What You Want (and Deserve): From Rotten Bosses, Demanding Spouses, Phony Friends, Prying Parents, Annoying Neighbors, and Other Irritating People, Author: Muriel Solomon