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Training in Interpersonal Skills: TIPS for Managing People at Work / Edition 6

Training in Interpersonal Skills: TIPS for Managing People at Work / Edition 6

Training in Interpersonal Skills: TIPS for Managing People at Work / Edition 6
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ISBN-10:
0132551748
ISBN-13:
9780132551748
Pub. Date:
01/25/2011
Publisher:
Pearson Education
ISBN-10:
0132551748
ISBN-13:
9780132551748
Pub. Date:
01/25/2011
Publisher:
Pearson Education
Training in Interpersonal Skills: TIPS for Managing People at Work / Edition 6

Training in Interpersonal Skills: TIPS for Managing People at Work / Edition 6

Overview

An applied approach to developing and practicing interpersonal skills.

By developing and practicing the material in Training in Interpersonal Skills, readers can learn how to build productive relationships for any situation. This text also helps readers master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.

The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

Product Details

ISBN-13: 9780132551748
Publisher: Pearson Education
Publication date: 01/25/2011
Edition description: 6
Pages: 416
Product dimensions: 6.90(w) x 9.00(h) x 0.90(d)

Table of Contents

(hfour)Brief Contents(/hfour)
(hfour)Part I: Self-Awareness(/hfour)
  • Chapter 1. Skills: An Introduction
  • Chapter 2. Self-Awareness: A Point of Departure
  • Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
  • Chapter 4. Applying Emotional Intelligence
(hfour)Part II: Communicating(/hfour)
  • Chapter 5. Sending Interpersonal Messages
  • Chapter 6. Listening and Reading Nonverbal Messages
  • Chapter 7. Providing Feedback
  • Chapter 8. Communicating Across Cultures
(hfour)Part III: Motivating(/hfour)
  • Chapter 9. Goal Setting
  • Chapter 10. Coaching, Counseling, and Mentoring
  • Chapter 11. Empowering People Through Delegation
(hfour)Part IV: Leading(/hfour)
  • Chapter 12. Politicking
  • Chapter 13. Persuading
  • Chapter 14. Applying Leadership Style
  • Chapter 15. Managing Change
(hfour)Part V: Teaming(/hfour)
  • Chapter 16. Facilitating Teamwork
  • Chapter 17. Valuing Diversity
(hfour)Part VI: Problem Solving(/hfour)
  • Chapter 18. Ethical Decision Making
  • Chapter 19. Creative Problem Solving
  • Chapter 20. Resolving Conflicts
  • Chapter 21. Negotiating
(hfour)Part VII: Integrating Exercises(/hfour)
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