Title: The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, Author: Robert Spector
Title: Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers, Author: Robert Spector
Title: Category Killers: The Retail Revolution and Its Impact on Consumer Culture, Author: Robert Spector
Title: The Space Needle: Symbol of Seattle, Author: Robert Spector
Title: The Century Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service, Author: Robert Spector
Title: Amazon.com: Get Big Fast, Author: Robert Spector