Table of Contents

Preface
Acknowledgments
The Editor
Introduction
Part One: Navigating to a New Century
The Three C's: Consumerism, Cyberhealth, and Co-Opetition(Russell C. Coile Jr.)
Forces and Scenarios That Will Shape Helath Services Delivery(Joe Flower)
Policy Challenges(Joel Shalowitz)
Ethical Values for a New Century(Lawrence O. Gostin)
Preparing for the Global Health Transition(Kent Glenzer, Maurice I. Middleberg)
Public and Community Health(William H. Foege, Mark Rosenberg)
Part Two: The New Health Care Organization
What Comes After Consolidation?(Jeffrey C. Barbakow)
Growing Effective Leadership in New Organizations(John D. Henry Sr., Rodrick W. Gilkey)
Reinventing the Academy(Darrell G. Kirch)
Leading Academic Health Centers(Michael Johns, Thomas J. Lawley)
Decisions for Insurers(Patrick G. Hays)
Seeing Insurance Through the Customer's Eyes(Leonard D. Schaeffer, L. Carl Volpe)
Leadership Skills and Strategies for the Integrated Community Health System(Paul K. Halverson)
Alliance in a Changing Industry(Arnold D. Kaluzny, Howard S. Zuckerman)
Part Three: Serving Special Populations
Challenges for Women's Health(Gloria Feldt)
Fulfilling a Women's Health Agenda(Wanda K. Jones)
Caring for an Aging Population(Martha A. McSteen)
Geriatric Care(William L Minnix Jr.)
New Perspectives for Long-Term Care(Lorraine Tarnove)
Rural Health Systems(Jon B. Christianson, Anthony L. Wellever)
Part Four: Technology Leaders
The Evolving Role of Health Information(Charles W. McCall, Ellen S. Dodson)
Wiring the Health Revolution(Morton H. Meyerson)
Strategic Health Care Computing(Russell J. Ricci)
Technology-Induced Ethical Questions(Stephen R. Latham)
Part Five: Clinical Leaders
Challenges to Physician Leaders(Thomas R. Reardon)
Core Competencies for Physicians(Edward O'Neil)
The Future of Nursing(Marjorie Beyers)
Transforming Nursing Leadership(Marilyn P. Chow, Janet M. Coffman, Robin L. Morjikian)
Part Six: Gaining New Skills
Leading Across the Network(Marshall Goldsmith)
Four Dimensions of Lasting Change(Karen Golden-Biddle, R. Mark Biddle)
Developing Organizations by Developing Individiuals(Elaine Franklin, Robbin M. Moore)
The Changing Dynamics of Customer Staisfaction and Its Measurement(Charles D. Frame)
BlAnding Health Care Organizations(Rodrick W. Gilkey, Gary R. Lieberman)
Part Seven: Managed Care: Answers and Questions
Regaining the Public's Trust in Managed Care(David M. Lawrence)
The New Health Economics(Merill Matthews Jr.)
Managed Care and the Black Physician(Randall C. Morgan Jr.)
Leading Behavioral Health Services(Keith Dixon)
Name Index
Subject Index