Table of Contents
1 Leadership: The Buck Stops Here 1
Focusing on Values, Vision, and Mission 2
Walking the Talk 4
A Wink, a Nod, and a Salute 5
Fair Is Fair 6
Measurable Results Mount 7
Developing Relationships 7
Admitting Mistakes 8
Leadership Lessons Served with Popcorn 9
2 Leader, Know Thyself! 11
Getting a Grip on Personality Types 12
Restless Drivers: Task-Oriented Extroverts 14
Social Influencers: People-Focused Extroverts 15
Steady Eddies: People-Focused Introverts 16
Compliant Analytics: Task-Focused Introverts 17
Bridging the Gaps Between Personality Types 18
Deciphering Messages 19
Communicating with Different Personalities 20
Putting Communication Strategies to Work 21
Restless Driver: Take Early Action 22
Social Influencer: Curb Your Compassion 22
Steady Eddie: Face Up to Conflict 24
Compliant Analytic: Call for Backup 25
Which Style Is Best? 26
3 Communication: More Than Just Talk 29
Developing a Communication Strategy 30
Strategic Communication Is an Effective Tool 30
Nine Principles of Strategic Communication 31
Cultural Awareness 32
Know Your Audience 33
Buy-In Begins at the Beginning 34
Who Carries Out Your Communication Strategy? 34
The Executive Team 35
Supervisors 35
The Rank-and-File 35
Leaders Communicate Authenticity, Clarity, and Direction 36
Making a Personal Commitment to Your Cause 37
Loosen Up a Little 37
Everybody Loves Face Time! 38
Supervisors Possess Credibility as Your Surrogate 39
Communication Is a Call-and-Response Activity 40
Getting Feedback from Your Employees 41
Accepting Criticism Graciously 42
Leaders No Longer Have All the Answers-or Control 43
Tips for Active Listening 44
4 Getting Eggs to Fly: Facilitating Change 47
Get Your Ducks in a Row 48
Keep Your Friends Close and Your Enemies Closer 48
How Much Difference Can One Person Make? 49
Embrace Your Opposition 50
Change Behavior to Change Attitudes 51
Achieve Multiple Goals with a Single Strategy 52
Reward the Results You Value Most 53
How Do You Eat an Elephant? 54
Make the Most of Your Existing Resources 56
Substitute Creativity When Money Is Short 56
Reassess and Reassign Your Assets 51
5 Hire Good People 59
Creating a Culture of Constant Recruitment 60
Keep Your Pipeline Primed 60
Turn Your Employees into Talent Scouts 62
Put Your Brand to Work 63
Identify Your Prime Hunting Grounds 64
Harness Facebook, YouTube, and More 65
Hiring for Diversity 66
Staying in Touch 67
Screening Candidates 68
Require References and Check 'Em! 69
Prehire Testing 70
Preparing for the Interview 71
Checking Core Competencies 72
On-Boarding New Employees 73
6 Work That Matters 77
Meaning Is in the Mind of the Beholder 78
Employee Engagement Is an Emotional Bond 79
The Difference Between Engagement and Motivation 80
To Motivate or Engage? 80
Responsibility Lightens the Load 81
Input Multiplies Commitment Fivefold 82
Advancement + Growth = Achievement 83
This "Drug" Has No Bad Effects 83
Give Praise in a Language the Recipient "Gets" 85
Taking the Pulse of Employee Engagement 86
Work and Well-Being Survey 81
Engaged Employees Make Your Business Better 89
7 Lead 'Em, Don't Assault 'Em! 91
Setting the Tone for Mutual Respect 92
Positive Leaders Are Okay with Loose Reins of Control 93
Create a Positive Atmosphere for Growing Success 94
Accomplishing Change Is Easier in a Positive Climate 94
Positive Leaders Adapt in a Crisis 96
P.S.: Sometimes It's Okay to Be Authoritarian 96
Focusing on Strengths, Not Weaknesses, Enhances Success 97
Does Everyone-or Anyone-Recognize Their Strengths 98
Satisfaction Is Rooted in Expertise and Achievement 98
Enrich Jobs by Adding More Challenging Tasks 99
Everyone Benefits When an Employee's Expertise Grows 100
Reward Increased Ability with More Responsibility 100
Money Isn't Everything, If You Have Enough to Live 101
8 You Can Fail But Still Prevail 103
Adaptability and Laser Focus on Goals Save a Doomed Crew 104
Mistakes Teach Great Lessons, If You're Willing to Learn 105
Expecting Perfection Sets the Stage for Failure 105
Respond Compassionately to Honest Mistakes 106
Acknowledging Failure Is a Strength 107
Put Your Organization First 108
Three Strategies for Ensuring Spectacular Failure 109
Dirt Under the Rug Always Rises to the Surface 110
Why Are You All Picking On Me? 110
The Dark Side of Leadership: Company Culture Decays 112
Employees Are Obliged to Stop a Leader Who Causes Harm 113
9 Building Team Leadership at Every Level 115
A Team Isn't Just a Group of People Working Together 116
Teams Are More Than the Sum of Their Parts 117
Bringing Harmony to Your C-Suite Team 118
Assembling Your Team Based on Complementary Abilities 118
Developing and Managing Your Executive Team 119
A Dysfunctional Team Can Produce Sour Results 120
Creating a Company-Wide Team-Based Structure 120
Tap Your Organization's Informal Teams 122
Harley-Davidson Test-Drives Team Leadership 123
10 Developing Leaders of the Future 125
Act Now! Avoid the Coming Leadership Crisis 126
Create a Diverse Portfolio of Emerging Talent 127
High-Potential Candidates Are Like Gold 127
Helping High Achievers Reach Their Potential 128
Aha! Moments: Develop Your Capacity for Adaptive Thinking 129
Making Succession Planning a Priority 130
Five Must-Have Qualities for Leaders 131
Involve the Board 132
Mentoring Rising Stars 132
Developing the Soft Skills 133
Index 135