Frequently Asked Questions
Delivery Information
How do I redeem a Gift Card at Barnes & Noble.com?Browse our site to find the items you wish to buy and add them to your Cart. On the Cart page, click Checkout. Enter the Gift Card number and the PIN (the four-digit number also located on your Gift Card) on the Payment Page during Checkout. (Please note: Some Gift Cards do not have a PIN but can still be used online.)
If the balance available on your Gift Card is less than the total cost of your order, you will be asked to provide an additional gift card, credit card information, payment via PayPal or select Pay by Phone.
Gift Cards and Gift Certificates currently cannot be used towards an eBook purchase at this time. By mid-December, however, you'll be able to buy eBooks with a Barnes & Noble Gift Card.
Gift Cards are subject to the Barnes & Noble Gift Card Terms and Conditions. Can I buy an eBook with a Barnes & Noble Gift Card?No. Currently you cannot. By mid-December, however, you'll be able to buy eBooks with a Barnes & Noble Gift Card.
Are Gift Cards accepted at Barnes & Noble College Stores?Yes, Barnes & Noble Gift Cards may be redeemed at any Barnes & Noble College bookstore nationwide.
For a list of Barnes & Noble College Bookstores in your area, select your state from the drop-down list at the top of the College Bookstore web site: Barnes & Noble College Bookstores
Do all Barnes & Noble Gift Cards come with a PIN?There is a PIN located on the back of most Barnes & Noble Gift Cards. If your card has a PIN, it must be entered to redeem it online or check your balance. Find out more about when a PIN is required.
How can I check the balance on my Barnes & Noble Gift Card?You can check your balance anytime. Just click on Check Your Balance and follow the instructions. You will be asked to enter the card or validation number. In addition, a PIN is required for most Barnes & Noble Gift Cards.
What can I buy online with Barnes & Noble Gift Cards?Barnes & Noble Gift Cards can be redeemed for any product sold at Barnes & Noble.com, except for the purchase of eBooks. By mid-December, however, you'll be able to buy eBooks with a Barnes & Noble Gift Card. Barnes & Noble Gift Cards cannot be used to purchase other Gift Cards or Barnes & Noble.com Online Gift Certificates. Gift Cards also can be used to join the Barnes & Noble Membership program. (Please note: a valid credit card is required to register for our Automatic Membership Renewal option.)
Do I need to keep my Gift Card after I've used it?Yes, you should always keep your Gift Card. That's because money may still remain on your Gift Card for any of the following reasons:
In any of these cases, you will need both the Gift Card number and the PIN to place a new order.
What if the total cost of my order is greater than the amount on my Gift Card?If the balance available on your Gift Card is less than the total cost of your order, you will be asked to provide an additional gift card, credit card information, payment via PayPal or select Pay by Phone. Please note: If you select Pay by Phone to cover a balance, you must phone in your credit card number at1-800-THE-BOOK(1-800-843-2665)with your order number within 7 days of placing your order or it will be cancelled.
How do I buy a Barnes & Noble Gift Card?To buy a Gift Card, go to any Barnes & Noble store or visit our Barnes & Noble Gift Cards & Gift Certificates page. You may also reach this page by clicking on the "Gift Card" tab located at the top of most pages. Gift Cards may be purchased in any amount between $10 and $250.
To order by phone, simply click the "Pay by Phone" button at the bottom of the Payment page. You may pay by phone for all items in your Cart. To use this method, please wait until you've received the confirmation email stating that your order has been received. Then, just call us at1-800-THE-BOOK(1-800-843-2665): Monday-Friday 8 a.m.-11 p.m. ET, Saturday-Sunday (and Holidays) 9 a.m.- 5:30 p.m. ET. Customers outside the U.S., please call 201-559-3882. If we do not receive payment information within 7 days of receiving your order, it will be automatically canceled from our system.
If you do not wish to establish an account on our web site, we can still take your order over the phone. Just call us at 1-800-THE-BOOK (1-800-843-2665): Monday-Friday 8 a.m. to 11 p.m. ET, Saturday-Sunday (and Holidays) 9 a.m. to 11 p.m. ET. Customers outside the U.S., please call 201-559-3882. Please have your credit card ready, as well as an email address where we may contact you. Can I put a photo or message on my Barnes & Noble Gift Card?You can personalize your Barnes & Noble Gift Card with your favorite image and a personal message. The card will be enclosed in your own personalized greeting card. Visit our Custom Gift Cards page.
Is there an easy way to order a large quantity of Barnes & Noble Gift Cards?Yes. You can place orders in excess of $1,000 through our Gift Card Corporate Sales Program. Gift Cards may be purchased in any amount between $5 and $250. Gift Cards make the perfect reward for employees, clients, and associates and are also great for fundraising and corporate gifts. To start your order, email us your request, or call 1-866-823-6304.
Delivery InformationWhat shipping options are available when I order Barnes & Noble Gift Cards?
How soon will my Barnes & Noble Gift Cards arrive?The total delivery time of your order is based on the shipping method you select. Approximate time of delivery:
Do you ship every day of the year?We ship Gift Cards Monday through Friday, except on holidays observed by the Post Office and UPS.
What is the difference between a Barnes & Noble Gift Card and a Barnes & Noble.com Online Gift Certificate?Barnes & Noble Gift Cards may be purchased in any Barnes & Noble store or online at www.bn.com and are redeemable both in stores and online at Barnes & Noble.com. Gift Cards usually arrive within 4-10 business days using our standard delivery method, but they can be sent using express shipping methods for an additional fee.
Barnes & Noble.com Online Gift Certificates may be purchased only at www.bn.com and are only redeemable online. Barnes & Noble.com Online Gift Certificates are sent to the recipient via email seconds after your order is placed. Do dormancy fees apply to Barnes & Noble Gift Cards?Dormancy fees do not apply to balances on Gift Cards or Online Gift Certificates issued by Barnes & Noble Marketing Services Corp. (f/k/a Marketing Services (Minnesota) Corp.) |
