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General Guidelines

When you rent a textbook, normal use of highlighting and writing (but not more than 1/3rd) is permitted. When you return your book at the end of the rental period, the book(s) should be clean in appearance without torn or missing pages, and the front and back cover must be in good condition. Books should not have any water, mold, or stain damage. If the book was issued with multi-media (e.g. CDs, DVDs) it must be included with the book.

1) Water Damage
Water damage is the top reason for a rental textbook to be deemed damaged. Only light water stains are acceptable, but not if they go through more than 1/3 of the text. Water stains throughout the text is unacceptable. Rippled, wavy, discolored, or swollen pages in more than 1/3 of the book are unacceptable.

2) Mold Damage
Mold comes in two forms:

- Dark/ light gray spots typically in the area of the water damage
- A thin/ thick black line going around the outside of the water damage.
The presence of any mold damage is unacceptable

3) Coffee, ink, food, or any other stains
Coffee or other types of stains on the cover of the book or on any of the edges are unacceptable. A few light stains on the inside of the book are fine, but if stains cover more than 1/4 of any single page, or 5 pages of the book it is unacceptable.

4) Damaged Spine/ binding/ perforation
Books with a damaged spine, with pages coming off, or torn page are unacceptable. Specific details for perforated and spirals in the are detailed guidelines section below.

5) Missing pages
Books with any missing pages are unacceptable.

Detailed Guidelines

1) Law Books
If more than half of the book is filled with writing it is unacceptable. If there are some chapters that have been written in too excessively (more than half of the chapter) the book should be marked as damaged. Normal use of underlining and highlighting is okay.

2) Perforated books
Perforated books with loose or missing pages are unacceptable.

3) Study Guides
More than five pages of writing in study guides is unacceptable. Study guides with missing pages are unacceptable.

4) Spirals
Missing pages are unacceptable. Covers coming off more than half way are unacceptable.

5) Professional Books
Any loose pages are unacceptable. Missing covers that cut off the title, author or pertinent information about the book is unacceptable.

6) Sets or Multiple Item Titles (textbooks with CDs, DVDs, supplement or multi-volume sets etc.)
Make sure that all of the accompanying pieces are returned with the rental book. Any product not returned in full will be deemed as a damaged return.

Quick Reference with Images

Damaged Cover

Missing/ Loose Pages


Ripped Spine


Tear/ Torn Pages


Stain Damage


Broken Spine


Water Damage - Rippled pages


Water Damage - Stains


Water damage - Edges


Water damage - Mold