It's easy to return an item if you're not satisfied.
We will issue a refund to your original form of payment for items returned within 14 days.
Items must be returned in their original condition; shrink-wrapped products must be unopened.
Returning Items Bought from Barnes & Noble.com
Your packing slip provides specific return instructions and addresses — please refer to it for details.
Most Items
Returns are accepted within 14 days of the date that you received your order. Books, DVDs and CDs (in their original, unopened, shrink-wrapped condition), and Toys & Games can be mailed with the original packing slip to:
Barnes & NobleOr, if you prefer, bring the item and your packing slip to any Barnes & Noble Bookstore within 14 days of receipt. Please call your local store for more details.
Returns Department
1 Barnes & Noble Way
Monroe Township, NJ 08831
Used or Out-of-Print Books
Within 30 days, used and out-of-print books can be returned to the authorized seller indicated on the packing slip. The refund will be issued once the seller confirms that the item is in the same condition that you received it, and processes the return through Barnes & Noble.com's system.
If you don't have the packing slip, you can look up your Order Status and click the Check Status button next to the item. You will see the seller's e-mail address, which you can use to contact the seller for return procedures.
Video Games
You may return a video game to GameStop within 30 days. Please follow the instructions on your packing slip. Email BNorders@GameStop.com or call 800-883-8895 for instructions.
Returning Items from Other Vendors
If you would like to return an item that you purchased from another vendor, please check the packing slip for specific return instructions and addresses.
Items That Cannot Be Returned
We are unable to accept returns for magazines, downloadable PDFs for SparkNotes and Quamut products, gift cards, and shrink-wrapped items that have been opened.
Bulk orders of 50 or more copies are non-returnable.
If your return is shipped or brought to a store after the timeframes indicated above or without a packing slip, we regret that we cannot issue a refund or send the merchandise back to you.
Please note: Shipping charges are non-refundable.
Returning Items Bought in Barnes & Noble Bookstores
Barnes & Noble Bookstores make it easy to return an item when you are not satisfied.
Simply bring the item and your cash register receipt to your local Barnes & Noble Bookstore for a refund to your original form of payment or, if you have a gift receipt, for a refund as a gift card. Please call your local Barnes & Noble Bookstore for more information.
