Home B&N Membership FAQs

Frequently Asked Questions

Membership Information
How much does the Membership cost and how long does it last?
What are the benefits of Membership?
How soon will I receive my Barnes & Noble Member Card in the mail if I purchase my Membership online?
Can I use the Member Card in all Barnes & Noble Bookstores? What about in Barnes & Noble College Stores? B. Dalton?
What personal information is needed to become a Member?
I like the benefits but I don't want to give you my personal information, such as name, address, and email. Can I just pay the $25 and get the Member Card?
What if I join now but decide later that I no longer want to be a Member? Can I get a refund?
How will I know when my Membership expires?
How much does it cost to renew my Membership?
How do I apply for the Barnes & Noble MasterCard?


How Your Discount Works
Does the discount apply to everything in Barnes & Noble bookstores -- even purchases in the Café? What about online at www.bn.com?
What is a B&N hardcover bestseller? Where can I find a list of current hardcover bestsellers?
How will I know which Member discount applies to each product at Barnes & Noble.com? Which Adult Hardcovers are eligible for 20% off the list price?
How are the Member discounts applied to my purchase?
How do I get my discount when shopping in stores?
How do I get my discount when shopping online?
If I join today, will I receive my Member discount on today's purchase?
I bought a large number of books in-store or online recently. Can I return them and repurchase them with the Member discount?
Can I use my Membership in combination with my Educator's Card or Institutional Account to get a bigger discount?
Can anyone use my Member Card to receive the discount in the store?
What if I don't have my Member Card with me in the store? Can you look up my Member number? Will I still get my discount?
My discount wasn't applied to an online order. Why?
How can I save even more with my Membership?
How does the 5% rebate from the Barnes & Noble MasterCard affect my everyday Member discount?


Renewing Your Membership
How do I renew my Membership?
How can I ensure uninterrupted service with Barnes & Noble Membership?


Your Privacy
What does the Barnes & Noble Member Program do with the information I provide? Is it distributed to other companies?
I want to take advantage of the Member benefits, but I don't want to be placed on a mailing list or receive unwanted emails. Can I become a Member and be assured that does not occur?
How can I opt out of receiving email or direct mail offers?


Member Account Information
Where can I find my Member Number and Membership expiration date?
Can I have a second Member Card for my account?
What do I do if I lose my Member Card?
How can I find out how I much I have saved this year with my Membership?
How do I contact Customer Service?
Why am I getting an error message indicating that my Member number is invalid when I order at www.bn.com?
Can I use my home phone number in place of my Member number at www.bn.com?
Where do I enter my Member number at www.bn.com?
Can my Member number be associated with more than one www.bn.com account?
If I buy my Membership online, do I still need to enter my Member number the next time I make a purchase online?