Title: Kaizen for the Shop Floor: A Zero-Waste Environment with Process Automation / Edition 1, Author: Productivity Press Development Team
Title: Hoshin Kanri: The Strategic Approach to Continuous Improvement / Edition 1, Author: David Hutchins
Title: Assessing Business Excellence / Edition 2, Author: Les Porter
Title: Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service / Edition 1, Author: Betsi Harris Ehrlich
Title: Total Quality Management Blueprint / Edition 1, Author: Barrie G. Dale
Title: The Success Paradigm: Creating Organizational Effectiveness Through Quality and Strategy / Edition 1, Author: Michael E. Friesen
Title: Joseph M. Juran: Critical Evaluations in Business and Management / Edition 1, Author: John C. Wood
Title: Practical Lean Leadership for Health Care Managers: A Guide to Sustainable and Effective Application of Lean Principles / Edition 1, Author: Kjeld H. Aij PhD
Title: Service is Front Stage: Positioning Services for Value Advantage, Author: J. Teboul