Customer Service

Here are some of the most frequently asked questions. If you do not see your answer here, please contact us at the phone number or email address below, and we will try to answer your question.

Do I need an account to shop using the Barnes & Noble Mobile Website?
No. If you already have an account with BN.com, you can simply use your email address and password to sign in. New customers can check out and create an account at the same time; or they can complete their order without creating an account.

Why are store and online prices different?
Barnes & Noble is able to fill your order from our website with less expense than our full-service stores, and we pass on those savings to our online customers. This is why our prices online are sometimes lower than the prices in your local Barnes & Noble store. Similarly, your local store may offer exclusive promotions that are not offered on our website.

How do I switch to the normal Barnes & Noble.com website?
You can click on the BN.com PC Site link at the very bottom left of any page on our mobile website.

I still need help
Call us at 1-800-843-2665 (1-800-THE-BOOK) or email service@barnesandnoble.com. International customers should call us at 201-272-3651.