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Customer Service

Reading the FAQs is the fastest way to get your question answered. If you don't find your query among the stacks, please email Barnes & Noble directly.

or call 1.800.THE.BOOK

Warranty

This limited warranty applies only to hardware components not subject to accident, misuse, neglect, fire or other external causes

Learn more

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Get to know your nook

NOOK Support

Software Updates

We continue to optimize nook software to give our customers a great reading experience. In this, our second software update since we shipped nook in early December 2009, we are providing an improved reading and in-store experience, all key areas that our customers noted. nook v 1.2 will be made available to customers in a seamless over the air (OTA) update over approximately the next week, beginning February 5, and immediately by manual download.

To get the new software manually, follow the steps below:
  1. Connect your nook using the USB cable in the package to your computer. A new, removable nook drive should show up in My Computer. You should also see a "USB Mode" image on your nook's E Ink® display.
  2. Make sure your nook battery charge is at 20% or more.
  3. Download the software update file to your computer.
  4. Drag and drop the downloaded file onto the main directory of the nook drive. You do not need to create a new folder or add the file to an existing folder.
  5. Eject or Safely Remove the nook drive after the file transfer is complete.
  6. Your nook will recognize the file and proceed to prepare and install the updates.
  7. Please do not power off your nook during the installation process.
  8. Once the installation is completed, your nook will automatically go to the Home screen.
  9. Congratulations, your nook has been updated!
For additional help, please call Customer Service nook support at 1-800-843-2665. If you'd like more help, see our video on "Sideloading content onto your nook".
Q. What's new in V1.2?
X nook V1.2 continues to improve nook performance to provide enhanced overall reading experience and in-store connectivity for nook customers to enjoy exclusive content and promotions in Barnes & Noble stores. Key updates include:
  • Enhanced in-store seamless connectivity to enjoy free Wi-Fi, with our More In Store content and promotions exclusively for nook owners.
  • Improved opening of eBooks and periodicals
  • Improved response to Reading Now & Settings buttons
  • Current reading page and bookmarks on all eBooks is properly saved when your nook is powered off
  • Bookmarks display page number
  • Eligible LendMe™ eBooks in My Library include a LendMe™ flag
  • Easier navigation of daily subscription with issues rolled into one folder
  • Improved "back" button functionality for navigating eBooks and periodicals
  • Personal files downloaded onto nook and displayed in My Documents can be sorted by author & title
  • Overall system improvements and battery optimization
Q. How do I get nook software V1.2?
X The V1.2 update will be distributed Over the Air (OTA) via B&N's Fast & Free wireless service and Wi-Fi or if you want it right now you can get it as a manual download. Beginning February 5th, we are sending OTA over the next week. If you want to get V1.2 immediately, follow the instructions above for manual download. If your nook is registered and has connectivity, it will automatically download the software and install it on your device, during the next week. Depending on your connection, the whole process takes 10-15 minutes via Fast & Free wireless and 5-7 minutes via Wi-Fi or 4-5 minutes for the manual download, during which time you should NOT turn your nook off. Once the software update is completed, your nook will automatically restart and display the Home screen. The software update will preserve your personal settings, including your registered account information, content, display settings, and Wi-Fi settings.
Q. How do I force a wireless update?
X If you would like update your device immediately, please follow the above directions for manual download. Only registered devices will receive the automatic OTA software update during the next week. On a registered nook, make sure you have wireless connectivity. For example, Airplane mode should be OFF.
Q. How do I know I have received the update?
X To verify you have the latest update, go to Settings and check to see that your Software version is 1.2.0.

NOOK FAQ

The Reading Experience

Q. How does nook work?
X nook lets you access over one million eBooks, newspapers, and magazines in two different ways, depending on where you are. It uses the same 3G wireless technology that your cell phone uses. But, with the appropriate device settings, it also automatically detects Wi-Fi hotspots -- either the free Wi-Fi in all Barnes & Noble stores or any pre-configured hotspots -- and will switch to use Wi-Fi's faster connection. With either connection, you'll be able to download eBooks wirelessly in seconds.
Q. Is nook for me?
X If you can use a cell phone, you can use nook. With color touchscreen controls similar to your smartphone, easy-to-read E Ink® display, and easy to use design, reading and opening your eBooks on nook is as easy as tapping a screen.

Shopping on nook is easy, too. Just tap on "Shop" and you'll enter the Barnes & Noble eBookstore with most bestsellers for $9.99 and more than half a million free titles.

And if you want to share with friends, our LendMe™ technology lets you loan an eligible an eBooks to a friend. All you need is their email address.

Should something happen to your device, a copy of all your eBook purchases will be available for you to download as many times as you like from your online eBook Library.
Q. Are there other advantages to using nook?
X Absolutely. When it comes to keeping your nook connected, you can't beat the combination of free 2G - 3.5G wireless technology and Wi-Fi connectivity. This way you always have two ways to connect.

nook users also get access to more than a million free eBooks, most bestsellers for $9.99, and multi-device syncing, so you can read the same book on more than one device.

Plus, when you use your nook in a Barnes & Noble Bookstore, you can access exclusive content and special offers.
Q. Computer screens give me a headache. Does nook use the same kind of screen?
X No! The nook's state-of-the-art E Ink® Vizplex™ Electronic Paper Display reads like a printed page, by reflected light. This provides a more natural reading experience and is easier on the eyes. The E Ink® Display has a high-resolution 600x800-pixel screen and can display 16 shades of gray.
Q. How can I try it out?
X You can go into any Barnes & Noble store and try nook for yourself. All stores have a demonstration unit for customers to see, touch and hold.
Q. Can I read my nook's eBooks on other devices like my mobile phone?
X Yes, you can read your eBooks across a wide range of devices in addition to your nook. To do this, simply download the free Barnes & Noble eReader app on your iPhone, iPod Touch, BlackBerry smartphone, PC or Mac computer. All of your Barnes & Noble content will be available on those devices too.
Q. Where can I get eBooks for my nook?
X You can access eBooks — including more than half a million free titles and bestsellers for $9.99 — by tapping Shop on your nook. A number of nook features apply only to eBooks acquired through Barnes & Noble.com. These are stored in your online digital library and include: lending, bookmarks, highlighting, notes, rating, recommending, and cross-platform reading. You can also manually transfer your existing eBooks to enjoy on nook.
Q. Which languages are supported on nook?
X Your nook supports eBooks written in most Western European Languages, including French, German, Italian, and Spanish. It does not support characters from non-western alphabets. It also displays PDF documents in different languages and different character sets as long as the font is embedded in the file.
Q. How many font sizes are there?
X There are five font sizes for most eBooks and periodicals. Sizes range from extra small to extra large, to accommodate differences in vision and reading preferences. Some eBooks (for example, some PDF files) pre-set the font size and you cannot change it. You can also choose from two to three different fonts. View a font size demo
Q. Can I read my nook in the dark?
X No, much like a physical book, because there is no backlight feature. However, you can purchase external booklights as an optional accessory for your nook. These booklights can connect to your nook and light the screen in dark reading environments.
Q. Are newspapers and magazines on my nook complete?
X Newspapers and magazines on your nook are complete electronic editions. They contain all articles, images, news stories, editorials and obituaries, as provided by the publisher. At this time some content is not included, such as advertisements, crosswords, box scores, stock quotes and weather maps. Newspapers and magazines read just like a book does on nook: they display one page at a time; there are links that take you to other articles; and all embedded images are displayed.
Q. How do I use my nook's built-in dictionary?
X When reading, tap Look up word on the color touchscreen. Select the word you want to look up by pressing the up, down, right, and left arrows on the touchscreen to move the selection from word to word. Then tap Look up to display the definition in a dialog panel overlaying the reading content. A definition can be more than one page in length. Move between pages using the Next Page and Previous Page buttons. Tap OK when you have finished reading the definition to return to your reading.

Getting Started

Q. How do I register my nook?
X You need to have a BN.com account set-up online with a valid default credit card and associated billing address saved to it, and you must register your nook using that account information. Go to www.nook.com/setup for easy-to-follow steps to create an account or to make any changes to your existing account.

Registration is associating your nook with a BN.com account. You must register your nook from your nook device. When you first turn on your nook, it will lead you through registration. If you defer registration, you can register later by going into your Settings from your nook's color touchscreen, and then tapping Device, then Register your nook.

In addition, be sure that your password contains alphanumeric characters only (letters A-Z and a-z and numbers 1-0), with no symbols, punctuation marks, special characters or spaces. Your password is case sensitive, so make sure to enter capital letters with the shift key if you have any capital letters as part of your password.

If you already have a nook registered to your BN.com account and want to make any changes to the e-mail address or password for your account, please be sure to unregister your nook first. Then at BN.com, make the changes to the e-mail address or the password of your account, and then re-register your nook using the current (new) e-mail address and password for your account.

The best way to register your nook is via the 3G wireless network, rather than with Wi-Fi.

For more help on registering your nook, watch our Registering Your nook how-to video.
Q. Can I change my nook's wallpaper?
X Yes. There are a few options found under Settings, Display. You can also use the USB connection to download your own personal wallpaper images in the folder named "my wallpaper" on your nook. From the Settings menu, you can then choose the wallpaper image to display.
Q. How do I save my personal pictures as Screensavers in my nook?
X Your nook lets you use your personal digital photos as screensavers. Just connect your nook to your computer using the provided USB cable. Create and name a sub-folder within the "my screensavers" folder found in the nook directory. Then drag-and-drop your pictures into the sub-folder you created. Once your photos are in the new folder, go to Settings --> Display --> Screensaver, then select your new folder.

For best results:

*Include a few images in your subfolder as nook will cycle through the folder using a new image each time the device goes into sleep mode.

*Crop your images to 600 x 800 pixels

*Save the images as PNG (*.png) or JPEG (*.jpg) files

Q. Where can I find a full User Guide for my nook?
X The User Guide is in your Library on your nook. You can also download an electronic file of the User Guide from the web site at www.nook.com/support.
Q. How do I manage sleep mode?
X The best way to manage your nook is to let it go to sleep after using it. Your nook will automatically enter sleep mode after a set period of time when there has been no use and no buttons are pressed. You can adjust this amount of time in the Settings area, under Display. You can also put your nook to sleep whenever you want by pressing the power button just for a second or two and then letting go.

When in sleep mode, your nook will display one of your screensaver images on the E Ink display and the Color Touchscreen will be dark (blank). To wake-up your nook from sleep mode, simply press the power button for a second and then let go.

You do not need to completely shut-off your nook at the end of the day or after each use.

Getting and Managing eBooks

Q. Can I lend eBooks from my nook?
X Yes. With our new LendMe™ technology, you can now share from nook to nook. All you need to know is your friend's email address. You can lend many of your eBooks one time for 14 days. When you use our LendMe™ technology, you will not be able to read your eBook while it is on loan, but you always get it back.
Q. How does LendMe™ work?
X Lending offers on a wide selection of eBooks can be sent from the nook to any email address. You will see a LendMe™ icon alongside books in your library that are lendable.

To determine if an eBook is lendable before you buy it, please visit BN.com and search for the eBook there. The LendMe™ flag is not yet visible in the nook store, but will be soon.

A lending offer, which shows up in the daily on the recipient's nook or their email account if they do not own a nook, is available for 7 days and can be accepted or declined on a nook or online. All lendable titles can be lent once for 14 days. Once a lending offer is submitted, it cannot be retracted.
Q. How do I lend eBooks from my nook?
X With our new LendMe™ technology, you can lend many of your eBooks one time for a maximum of 14 days. In your nook's library, select View Item and Details of an eBook and tap Lend. Then you either select a friend you have already defined on your nook, or create a new contact. You can also enter a personal message. Once done, tap Submit and then Confirm to have your lend offer emailed to your friend. If your friend already has the book on their nook, the offer will not go through, so you can lend the book to another friend.
Q. Does a friend have to have a nook to enjoy a LendMe™ eBook?
X No. A friend who wishes to read a book you share via LendMe™ can enjoy the book on a number of smartphones, PC or Mac if they use free B&N eReader software.
Q. Can I use my current BN.com account to buy books for my nook?
X Yes. We want to keep this as simple as possible, so you don't need a separate account. Plus, by using the same account, if you have purchased eBooks you'll find them waiting on your nook.
Q. How do I purchase eBooks from my nook?
X Enter the BN eBookstore by tapping shop on the Home menu. Your nook's wireless connectivity lets you shop for BN.com content from your nook. There is no need to visit a website. What you buy is delivered to your online digital library immediately and downloaded to your nook within about a minute. For a subscription, the current issue is delivered and downloaded.

For more help on using your nook, watch our Navigating Your nook how-to video.
Q. How do I pay for eBook purchases from my nook?
X When you purchase an eBook, your default credit card is charged. This is the default credit card defined for the BN.com account to which your nook is registered.

If you have Barnes & Noble Gift Cards/Certificates saved to your BN.com account, they will automatically be applied to your eBook, single issue newspaper, or single issue magazine purchases. If your eBook purchase is more than the amount on the Gift Cards/Certificates, then any available Gift Card balance will be redeemed first. Your default credit card will be charged for the remaining balance, if any.
Q. If I plan to charge my eBooks only to Barnes & Noble Gift Cards/Certificates, am I still required to have a credit card linked to my bn.com account?
X Yes, you must still have a default credit card saved to your BN.com account.
Q. Can I save a Gift Card/Certificate to my account from my nook?
X No, saving Gift Cards/Certificates to your account needs to be done from your PC or Mac.
Q. Do I have to buy eBooks for my nook through BN.com?
X No, but there are advantages to doing so. One advantage is the large selection: over 1 million eBooks and periodicals. A number of nook features apply only to eBooks you purchase through Barnes & Noble and that are stored in your online digital library: lending, bookmarks, highlighting, notes, rating, recommending, and cross-platform reading. You can read other eBooks on your nook by placing them in the my documents folder using the USB connection to your computer. See our nook Tech Specs page for a list of nook-supported file formats.
Q. Can I manage my nook on BN.com?
X Yes, you can manage your online digital library from BN.com (it is the same library found on your nook). You can buy eBooks on BN.com, and they are delivered to your online digital library. You can also view and accept lend offers from friends.
Q. Can I move eBooks from my BN.com account to my nook?
X Yes. eBooks that you previously purchased from BN.com are automatically delivered to your online digital library a short time after you register your nook. The 5 most recently purchased eBooks that were purchased within the last 30 days prior to registering your nook are also delivered to your nook. You can download the others to your nook or just leave them in your online digital library. Other eBooks purchased from BN.com are not automatically downloaded to your nook. You can download them manually from B&N reads, or just leave them in the online digital library. They will be there to download in the future.

After you register your nook, eBooks you purchase from your nook are available on BN.com and vice versa.
Q. How many times can I download an eBook to my nook?
X You can download an eBook to your nook an unlimited number of times.
Q. How do I access free eBooks?
X Some eBooks available in Barnes & Noble's eBookstore are free. You purchase them the same way you purchase other eBooks. Your nook indicates that the purchase price is $0.00. When you purchase a free eBook, your credit card is not charged.
Q. How do I get free eBook samples on my nook?
X In shop, tap Select (the Select button is the small circle symbol on the far right side of the color touchscreen) to view details about an eBook. If there is a free sample for an eBook, Get free sample is a choice in the menus. The free sample is typically the first part of the book.
Q. How do I keep a wish list of eBooks I want?
X In shop, you can add an eBook or periodical to your eWish List by selecting the item and then tapping Add to eWish list.
Q. How do I get my latest subscriptions?
X The latest issues of all your subscriptions are automatically downloaded to your nook. You must have the Airplane Mode turned "off" and must be in an area with wireless reception or in range of a recognized Wi-Fi signal for the automatic downloads.
Q. How do I organize B&N content (eBooks, magazines, and newspapers) on my nook?
X Your B&N content is displayed in the Library as a list that can span multiple pages. You don't organize the content in the sense of putting files in different folders. You can do the following:
  • Tap Show to filter the list to show everything (the default), or to show only eBooks, magazines, or newspapers.
  • Tap Sort by and choose a sorting order: Most Recent, Title, Author, etc.
  • Tap Search and specify search criteria.
Q. How do I organize my personal files (documents, audio files, and image files) on my nook?
X Accessible from the library icon on the Home menu, my documents is a view of your personal digital content. Where you can put your personal files differs for the internal memory and a supplemental microSD card:
  • For copying personal documents and files to your nook, connect your nook to your computer with the USB cable and open the nook drive for the internal memory. Place your ePub, PDB, and PDF files in the folder my documents, or in folders under that folder. Any hierarchy under my documents is fine. Place your image files either in the my wallpapers folder or in a sub-folder under the my screensavers folder. And for audio files, place those files in the my music folder on the nook drive.
  • For a supplemental microSD card, place your files anywhere on the card, in any hierarchy. When viewed from your personal computer, the files retain this organization. Your nook does not move them. The my documents part of your library is not a view of the files and folders, but of information about the files. It is a flat view, a list. The hierarchy is not reflected in the list.
Q. How do I delete eBooks from my nook after I've downloaded them?
X eBooks purchased from BN.com can be removed from your nook by "archiving" them. Archiving an eBook deletes it from your nook, but it remains in your online digital library, so you can access and download it later. Select the eBook you want to archive, and tap Archive.
Q. Can I print pages from my nook?
X You cannot print pages from your nook. For questions about printing eBooks, see our eBooks FAQ.
Q. How do I ensure my nook is updated and has all my latest content?
X The best way to ensure your nook is updated with your latest titles and subscriptions is to go to my library and tap the Check for New B&N Content.
Q. How do I save bookmarks and my last page read?
X Your current reading page will be automatically saved on your nook when you close a book, go to screensaver, or completely power off your nook. You can also set a bookmark by selecting Bookmarks > Add Bookmark on the Color Touchscreen while your book is open.
Q. How do I browse my titles by cover art?
X While in My B&N Library or in Shop, you can browse the list of titles using a gallery of cover art on the Color Touchscreen. Select "Show Covers" to see and browse through the covers by swiping your finger left or right. Tap a cover to center it and tap it once again to open the title. To close "Show Covers", tap the small "X" in the top right corner of the Color Touchscreen.
Q. How do I adjust my text size and font?
X Text size and font style options can be set from within your eBooks, newspapers and magazines. Select Font on the color touchscreen while in any eBook or document to check or change your text size and text font style Text sizes and styles cannot be adjusted in the daily and in certain PDF files that are rendered as images.
Q. What is the difference between MY B&N Library and My Documents?
X There are two areas of my library: My B&N Library, which contains all the content you have acquired from Barnes & Noble; and My Documents, which contains personal documents you have sideloaded and the nook Tour and nook User Guide. Go to Library --> Tap View My B&N Library or View My Documents to toggle between the two areas. Once you have sideloaded your personal documents, be sure to tap Check for New Content to display them in My Documents area.
Q. Can I easily skip to the top or bottom of the list of titles on the E Ink® display?
X While in my library or in shop, press and hold the Up or Down arrow key on the Color Touchscreen for 2-seconds to skip to the top or bottom of the list of titles on that screen of the E Ink® display.
Q. Can I filter the content I have in My B&N Library?
X While in My B&N Library, you can filter to see only certain types of titles by scrolling up on the Color Touchscreen menu items to Show and then select eBooks, magazines or newspapers.
Q. Can I manage My B&N Library online at BN.com?
XYes, you can manage your B&N Library online, including purchasing, archiving & deleting the B&N content you have acquired. Subscriptions can only be cancelled from your online account. Any permanent content deletion is also done and confirmed online only.

Beyond eBooks

Q. Can I put other files on my nook?**
X Yes, you can transfer files from your computer to your nook using a USB connection. You can transfer ePub and PDB files, as well as MP3s, PDFs, and image files (JPG, GIF, PNG, or BMP).

For more help on loading files to your nook, watch our Sideloading Content onto your nook how-to video.
Q. What File Formats does nook support?**
X Nook supports all eBooks, magazines, and newspapers sold at Barnes & Noble.com. You can also load many other files, including MP3s, as well as ePub, PDB and PDF files. See our nook Tech Specs page for a list of nook-supported file formats.

You can also load images for wallpaper and screensavers using the JPG, GIF, PNG, or BMP formats.
Q. How do I disconnect my nook from my computer?
X Make sure to disconnect your nook from the computer correctly by using the "Eject" (in Windows: right click on the "nook" drive in My Computer and select "Eject") or "Unmount" (Linux) command on the nook drive on your computer If you have an external microSD memory card in your nook, it will show up as a separate drive, and you will need to Eject in this same way. If your nook is disconnected from your computer incorrectly, your sideloaded content may not be detected and displayed properly. If you want to read on your nook while it is connected to your computer for charging, you must Eject your nook and any external microSD memory card installed in your nook using the same process outlined above.
Q. Why is my document staying on "Opening your book" for a long time?
X When you load your own files onto your nook, avoid PDF documents with fillable fields and also be aware that large files with many images will take additional time to format before displaying.
Q. How does LendMe™ work?
X Lending offers on a wide selection of eBooks can be sent from the nook to any email address. A lending offer, which shows up in the daily on the recipient's nook or their email account if they do not own a nook, is available for 7 days and can be accepted or declined on a nook or online. All lendable titles can be lent once for 14 days. Once a lending offer is submitted, it cannot be retracted.
Q. When does More In Store exclusive content appear?
X The More In Store experience is available in your local Barnes & Noble store. You should see "More In Store" offers when you tap Shop on your nook while in one of our stores. If you don't, first check your Wi-Fi setting in Settings and make sure Wi-Fi is turned-on. If Wi-Fi is on and you still don't see the offers, power your nook completely off by pressing and holding the power button for 7-seconds and then power it back on by pressing the power button for one second.
Q. What is the Contacts feature in the Settings menu?
X Contacts is the place where you keep the name and e-mail addresses of people to whom you'd like to lend books. From the Home Screen, press Settings --> Contacts

Audio

Q. Can I listen to an MP3 and read at the same time?
X Yes. You can also listen while in shop and in my library.
Q. How do I play music on my nook?
X To play music, tap any icon on the Home menu, then tap Open Audio Player and your nook displays the audio player on the touchscreen. Tap the Play icon to play the currently selected audio file, or tap the Playlist icon to view the playlist and choose an audio file to play. When you choose the file, it starts playing and the audio player is displayed.

You could listen on the built-in speakers, but we suggest you use a headset (not included) for audio quality and to not disturb those around you.

You can use any headphones or earphones with your nook that have a mini jack (3.5 mm) plug. This is the standard size for music players and personal computers.
Q. How do I play audiobooks?
X Audiobooks in MP3 format can be side-loaded to your nook and stored in "my audiobooks". To play, got to the audio player and select your audiobook file.

For more help on loading files to your nook, watch our Sideloading Content onto your nook how-to video.
Q. Can I stream music?
X No. In some cases, websites that stream music also provide the music in an archive of files. Your nook can play MP3 files from such archives, but you must first download those archive files from the web site to your PC and then from your PC to your nook.
Q. Will I be able to subscribe to podcasts from my nook?
X No. But you can play podcasts that have been saved as an MP3 audio file and you side load from your computer to your nook through the USB connection.

Connectivity

Q. Will I be charged wireless fees? Do I need any sort of contract?
X No. There is no charge for your nook's wireless features. You do not need a contract.
Q. Does the nook wireless work everywhere?
X Your nook can connect to B&N Fast & Free Wireless networks in the United States. These networks are cellular data networks that are widely available. Your nook cannot connect to other cellular data networks in the United States. It cannot connect to any international cellular data networks, including those in Canada and Mexico.

However, Wi-Fi connectivity is possible globally. In areas without B&N Fast & Free Wireless coverage, you can rely on Wi-Fi to access network services. Wi-Fi access is available in all Barnes & Noble Bookstores.
Q. What's a Wi-Fi hotspot, and how do I access one?
X A Wi-Fi hotspot is a place that offers wireless Internet access. Your nook accesses Wi-Fi hotspots for free in Barnes & Noble Bookstores automatically. It detects other Wi-Fi hotspots, and you can configure it to connect to them.
Q. How do I connect using Wi-Fi?
X When connecting your nook to a home Wi-Fi network, please be sure that your Wi-Fi network is either 802.11b or 802.11g. If it is an open network, you should be able to easily connect to your network without adding any information. However if your network is set as a secure network, you will need to add "Add a W-Fi hotspot" to connect and you will need to know and enter your network SSID (network name), password and the exact security method, such as WEP, WPA, WPA2, none, etc

If you try to connect to a free public network, please know that nook will not connect to any Wi-Fi hotspot that requires you to enter any information such as an account number or a room number when at a hotel, to enter any payment information, to accept any terms or conditions, or to view or accept an information page that requires a web browser.

To connect to an appropriate Wi-Fi network, go to Settings from your Home screen, and check that Airplane mode is "off". Then tap on Wi-Fi, check that Wi-Fi is set to "on", then tap on "Wi-Fi hotspot" and either add a network or select an available network that is listed. Please give a minute for your nook to search and display available Wi-Fi networks.

Q. What's the difference between B&N Fast & Free Wireless and Wi-Fi?
X Both are wireless connectivity that your nook uses to reach the Barnes & Noble eBookstore and your online digital library. B&N Fast & Free Wireless uses AT&T's cellular data networks. Typically, these are 3G (third generation) networks, but your nook can also use 2G, 2.5G, and 3.5G cellular data networks. Wi-Fi hotspots are local wireless networks that offer wireless Internet access in a specific area.

Your nook uses the best network it can find, considering network speed and signal strength. In a Barnes & Noble bookstore, your nook uses the store's Wi-Fi hotspot. If you configure other Wi-Fi hotspots, it uses those preferentially when it needs a network connection (if the signal strength is OK). If a Wi-Fi hotspot is not available, your nook uses B&N Fast & Free Wireless. Again, it picks the best cellular connection based on speed and signal strength.
Q. Can I email or instant message from my nook?
X No. Your nook can only send specific email messages that contain offers to lend eBooks and recommendations of eBooks and ePeriodicals.
Q. Can I access Facebook or other social networking sites from nook?
X No, social networking sites are not available on nook.
Q. How do I browse RSS feeds? Can I use Google Reader?
X You cannot browse RSS feeds from your nook. You cannot use Google Reader from your nook. Specific B&N feeds are available in the daily.
Q. Can I sync with Google Calendar or Microsoft Outlook?
X No. Your nook does not have a calendar.

Hardware

Q. What is the storage capacity of my nook?
X Your nook has enough storage for about 1,500 eBooks. Technically speaking, it has 2 GB of internal memory that is available for storage of B&N content and personal files.
Q. Can I expand the storage capacity of my nook?
X Yes. You can add up to 16GB on your nook. The device supports supplemental microSD or microSDHC cards. Class 2, 4, and 6 cards are also supported.
Q. What is the expected lifetime of nook's battery?
X The Rechargeable Lithium Polymer battery in your nook should last for 2 to 3 years. And if you need to replace the battery, you can do it yourself — unlike other eReaders on the market. For more information, watch our Replacing your nook’s battery & back cover video.
Q. How long does nook's battery charge last?
X When used for reading with the wireless features turned off, your nook's battery lasts about 10 days on a single charge. If you use wireless features and/or play music, you will need to charge the battery after about 2 days of use.
Q. How do I charge my nook?
X Plug your nook into an electrical socket using the supplied power adapter and USB cable. You can also charge your nook by connecting the USB cable directly to a USB port on a personal computer. Please refer to the User Guide for additional instructions before connecting your nook to a PC for the first time. Charging through an electrical socket is faster than charging from the USB port of your computer.
Q. How do I manage sleep mode?
X The best way to manage your nook is to let it go to sleep after using it. Your nook will automatically enter sleep mode after a set period of time when there has been no use and no buttons are pressed. You can adjust this amount of time in the Settings area, under Display. You can also put your nook to sleep whenever you want by pressing the power button just for a second or two and then letting go.

When in sleep mode, your nook will display one of your screensaver images on the E Ink display and the Color Touchscreen will be dark (blank). To wake-up your nook from sleep mode, simply press the power button for a second and then let go.

You do not need to completely shut-off your nook at the end of the day or after each use.
Q. Why does my Color Touchscreen turn off?
X The Color Touchscreen on your nook will go to sleep to help conserve power. There is a separate timer that controls the sleep feature of the Color Touchscreen from the sleep timer of your nook. To wake up the Color Touchscreen, give the Home button two quick taps or one long press (1 full second).

You can adjust how fast your Color Touchscreen goes to sleep (goes dark) by going to Settings --> Display --> Touchscreen timer and then selecting the amount of time before the Color Touchscreen goes to sleep.
Q. What should I do if my nook is not responding?
XIn the rare case that your nook is not responding, try these two steps, one at a time to get it fully functioning again:

1. Press and hold the power button for 20-seconds and then release. Then press it again to power up your nook.

2. The battery on your nook may be completely drained. Connect your nook to a wall outlet using the nook AC-Adapter and charge your nook for at least 2 hours.
Q. How should I clean my nook?
XUse a soft, micro-fiber cloth to clean and wipe both display screens. Do not use any chemicals to clean your displays. Also, there is a large selection of cases and covers available at BN.com and in many Barnes & Noble stores to help personalize and protect your nook.

Traveling with your nook

Q. Can I read my nook on a plane?
X Yes, but you'll need to turn off the wireless feature. To do this simply, turn on Airplane mode in Settings. When you reach your destination, turn off Airplane mode.
Q. Can I use my nook while traveling abroad?
X Yes, when you travel abroad, you can read any files that are already on your nook. You can connect to Wi-Fi hotspots that do not use proxy security settings, such as those commonly used in hotels, and download eBooks and subscriptions already in your online digital library and get updates to periodicals to which you previously subscribed. You cannot, however, make new eBooks and subscriptions purchases outside of the U.S. or Canada.
Q. Will new issues of newspapers and magazines be downloaded to my nook while I'm traveling?
X Yes, if you are traveling in the United States, or if you are abroad but connected to a supported Wi-Fi hotspot, new issues are delivered to your online digital library in both cases. When travelling abroad without Wi-Fi access, new issues are not downloaded to your nook (automatically or manually).
Q. Can I take my nook through airport security?
X Yes. You might be asked to put your nook in a separate bin when going through airport security. If the security person asks what it is, you can tell him/her that it is an eReader. You might be asked to turn it on.

nook Purchases, Trouble-shooting and Returns

Q. Can I give nook as a gift?
X Yes. Simply select "It's a Gift" during Checkout and your recipient will be able to register their nook later.
Q. When will my nook ship?
X You can find out the expected shipping date of your nook by checking the status of your order at http://www.bn.com/orderstatus. The expected ship date will be listed under Shipping Status. Please note: Your expected ship date will be available in your order status approximately 60 minutes from the time you placed your order.
Q. Can I buy nooks in bulk?
X You can buy a maximum of 5 nooks per customer online. If you'd like to purchase more than 5 nooks please contact our bulk sales department at sales@book.com.
Q. Will I receive a discount, cashback, points, or other third-party offers on nook eBook Reader and warranty?
X No. At this time nook eBook Reader and warranty are not eligible for additional discounts, commissions, cashback, points or other third-party offers.
Q. I don't live in the U.S. Can I buy a nook?
X No. At this time, nook is not for sale outside the U.S.
Q. What is the warranty coverage on my nook?
X Your nook has a one-year limited warranty that allows for replacement if your nook has any defects in materials and workmanship during normal usage.

When you buy your nook, you can purchase the Barnes & Noble Protection Plan, which provides two years of accidental damage and rapid replacement warranty coverage. Warranty information is available on www.bn.com/nook/protectionplan.
Q. Can I return my nook?
X Yes. You can return nook within 14 days of receipt. Either call 1-800-THE-BOOK (843-2665) for a return authorization or return it to any Barnes & Noble store. A 10% restocking fee will be charged to customers returning a non-defective device that has had its shrink wrap removed and/or seal broken.
Q. What happens if I lose my device or someone steals it?
X Call Customer Service toll-free at 1-800-THE-BOOK (843-2665) to unregister the device from your account.
Q. I think my nook is broken, what should I do?
X If you are having any problems with your nook, please call Customer Service to help troubleshoot your unit. You may call toll-free in the United States at 1-800-843-2665. Don't worry, nook is backed by a one year manufacturer's warranty against any mechanical failure. And if you selected the optional B&N Protection Plan at the time you purchased your nook, then your nook is covered for 2-years against mechanical failure, as well as accidental damage.
Q. How do I submit a warranty claim?
X Call 1-800-843-2665 for return authorization.
Q. How do I unregister my nook?
X Unregistering your nook severs the association between your nook and your Barnes & Noble account. To unregister your nook, go into your Settings from nook's touchscreen, then tap Device and then Unregister your nook.
Q. What should I do if my nook is not responding?
XIn the rare case that your nook is not responding, try these two steps, one at a time to get it fully functioning again:

1. Press and hold the power button for 20-seconds and then release. Then press it again to power up your nook.

2. The battery on your nook may be completely drained. Connect your nook to a wall outlet using the nook AC-Adapter and charge your nook for at least 2 hours.
** Contains Reader® Mobile technology by Adobe Systems Incorporated