Reading the FAQs is the fastest way to get your question answered. If you don't find your query among the stacks, please call or email Barnes & Noble directly.
X nook lets you access over one million eBooks, eNewspapers, and eMagazines in two different ways, depending on where you are. It uses the same 3G wireless technology that your cell phone uses. But it also automatically detects Wi-Fi hotspots -- either the free Wi-Fi in all Barnes & Noble stores or any pre-configured hotspots -- and will switch to use Wi-Fi's faster connection. With either connection, you'll be able to download eBooks wirelessly in seconds.
X If you can use a cell phone, you can use nook. With color touchscreen controls similar to iPhones and other smartphones, easy-to-read E Ink® display, and gorgeous design interface, opening your eBooks on nook is as easy as tapping a screen.
Shopping on nook is easy, too. Just tap on "Shop" and you'll enter the Barnes & Noble eBookstore with thousands of free titles and bestsellers for as little as $9.99.
And if you want to share your purchases, our new LendMe technology lets you loan your eBooks to friends. All you need is their email address.
Oh, there is one big difference between nook and your cell phone. If something happens to your nook, a copy of all your eBook purchases will be available for you to download as many times as you like from your online eBook Library. (Unfortunately, we cannot provide backup for your lost phone numbers.)
X Absolutely. When it comes to keeping your nook connected, you can't beat the combination of free 2G - 3.5G wireless technology and Wi-Fi connectivity. This way you always have two ways to connect.
nook users also get access to thousands of free eBooks, bestsellers priced as low as $9.99, and multi-device syncing, so you can read the same book on more than one device.
Plus, when you use your nook in a Barnes & Noble Bookstore, you can access exclusive content and special offers.
X No! The state-of-the-art E Ink® Vizplex™ Electronic Paper Display used in nook reads like a printed page, by reflected light. This provides a more natural reading experience and is easier on the eyes. The E Ink® Display has a high-resolution 600x800-pixel screen and can display 16 shades of gray.
X You can go into Barnes & Noble stores and try nook for yourself. Starting on November 30th, you can visit your local Barnes & Noble store and experience nook. All stores will have a demonstration unit for customers to try.
X Yes, you can read your eBooks across a wide range of devices in addition to your nook. All you need to do is download the free Barnes & Noble eReader app on your iPhone and iPod touch, BlackBerry smartphone, or Windows and Mac laptops and desktop computers. And the eBooks purchased from BN.com will sync between your nook and other reading devices with the Barnes & Noble eReader app, so you always return to the last page you read.
X You can access eBooks -- including thousands of free classic titles and bestsellers for $9.99 -- by tapping the Shop button on your nook. A number of nook features apply only to eBooks purchased through Barnes & Noble.com. These are stored in your online digital library and include: bookmarks, highlighting, notes, lending, rating, recommending, and cross-platform reading.
X Your nook supports eBooks written in most Western European Languages, including French, German, Italian, and Spanish. It does not support characters from non-western alphabets. It also displays PDF documents in different languages and different character sets as long as the font is embedded in the file.
X Your nook has enough storage for about 1,500 eBooks. Technically speaking, it has 2 GB of internal memory that is available for storage of B&N content and personal files.
X The Rechargeable Lithium Polymer battery in your nook should last for 2 to 3 years. And if you need to replace the battery, you can do it yourself -- unlike other eReaders on the market.
X When used for reading with the wireless features turned off, your nook's battery lasts about 10 days on a single charge. If you use wireless features and/or play music, you will need to charge the battery after about 2 days of use.
X Yes. You can delete eBooks from your nook. Of course, eBooks purchased from BN.com will still be your BN.com eBook Library, and you can download them again if you change your mind.
X Yes. With our new LendMe technology, you can now share from nook to nook. But it doesn't stop there. Starting Nov. 30th, you can lend to and from any device with the Barnes & Noble eReader app, including PC, Mac OS, BlackBerry, iPhone and iPod touch. All you need to know is your friend's email address. You can lend many of your eBooks one time for a maximum of 14 days. When you use our LendMe technology, you will not be able to read your eBook while it is on loan, but you always get it back.
X Yes. We want to keep this as simple as possible, so you don't need a separate account. Plus, by using the same account, if you have already purchased eBooks you'll find them waiting on your nook.
X Yes, but you'll need to turn off the wireless feature. To do this simply, turn on Airplane mode in Settings. When you reach your destination, turn off Airplane mode.
X Yes, when you travel abroad, you can read any files that are already on your nook. You can connect to Wi-Fi hotspots that do not use proxy security settings, such those commonly used in hotels, and download eBooks and subscriptions already in your online digital Library. You cannot, however, purchase additional eBooks and subscriptions.
X Yes, if you are traveling in the United States, or if you are abroad but connected to a supported Wi-Fi hotspot, new issues are delivered to your online digital Library in both cases. When travelling abroad without Wi-Fi access, new issues are not downloaded to your nook (automatically or manually).
X Yes, you can transfer files from your computer to your nook using a USB connection. You can transfer ePub and PDB files, as well as MP3s, PDFs, and JPGs.
X Nook supports all eBooks, eMagazines and eNewspapers sold at Barnes & Noble.com. You can also load many other files, including MP3s and PDFs, as well as ePub and PDB files.
You can also load images for wallpaper and screensavers using the JPG, GIF, PNG, or BMP formats.
X You can find out the expected shipping date of your nook by checking the status of your order at http://www.bn.com/orderstatus. The expected ship date will be listed under Shipping Status. Please note: Your expected ship date will be available in your order status approximately 60 minutes from the time you placed your order.
X Find an eBook you like, click the "Buy Now" button, and it will be charged to the credit card you've set as a default payment method. The eBook then downloads in seconds.
X You can buy a maximum of 3 nooks per customer. Please contact our bulk sales department at sales@book.com if you would like to be notified when nook is available for group sales.
X Your nook has a one-year limited warranty that allows for replacement if your nook has any defects in materials and workmanship during normal usage.
When you buy your nook, you can purchase the Barnes & Noble Protection Plan, which provides two years of accidental damage and rapid replacement warranty coverage. Warranty information is available www.bn.com/nook/protectionplan.
X Yes. You can return nook within 14 days of receipt. Either call 1-800-THE-BOOK (843-2665) for a return authorization or return it to any Barnes & Noble store. A 10% restocking fee will be charged to customers returning a non-defective device that has had its shrink wrap removed and/or seal broken.
X You must go to your B&N.com account to de-register your nook or call Customer Service toll-free at 1-800-THE-BOOK (843-2665) to deregister the device from your account.
