What is an eTextbook?
An eTextbook is a digital, downloadable version of a physical textbook.

What devices can I read an eTextbook on?
eTextbooks purchased from Barnes & Noble are meant to be read on your computer via our NOOK Study application. You cannot use your NOOK or mobile device to read textbooks as the screens are too small to properly view the contents.

Can I read my eTextbook on more than one computer?
Yes, you can read your eTextbook on up to two (2) computers.

Do I need to be connected to the Internet to read my eTextbook?
No. Once you've downloaded your eTextbook it is accessible to you anytime from NOOK Study. However, you will need to be online to take advantage of the Lookup features or when syncing your books.

Can I access my eTextbook from the web?
No, eTextbooks from Barnes & Noble are not accessible via the web. You can only access them with the NOOK Study eReader application.

Will my eTextbook look exactly like the physical version?
Yes, the publishers have worked hard to preserve all the content from the physical version to be used in the digital version. That means you'll see the same graphs, charts, tables, drawings, etc. as you normally would in the physical version.

Why are there copy and print restrictions on eTextbooks?
Restrictions have been set by the publishers to prevent unauthorized reproduction of their textbooks. These restrictions limit the number of pages you can copy and print from a book. We list each book's restrictions on the product details page on the website and the Book Info page in the NOOK Study application. After you purchase a book, you can download it to your NOOK Study application. Before you download the book, you can select whether you want to download the Enhanced version or Regular version. The Enhanced version allows for copy and print; the Regular version does not.

What do the copy and print restrictions for eTextbooks actually mean?
Printing is tracked in whole pages, regardless of whether you select a paragraph or the whole page of text. You may not send more than 10 pages at a time to the printer. Copying is tracked in "copy instances." A copy instance is worth 1,000 characters (including spaces). You receive a fixed allotment for print and copy when you first download your book. After you start using your allotment, you accrue pages back.

Why can't I find the textbook I want in digital format?
We currently offer thousands of textbook titles in digital format. However we realize there are still many titles not yet available on BN.COM and we are working closely with the publishers to continuously increase our collection of eTextbooks. The best way to submit requests for textbooks is to send an email to NOOKstudycontent@book.com. We'll keep you posted as to additional ways to submit requests as they become available. Include as much of the following data elements as possible:

• Full title
• Edition
• Author(s)
• Publisher
• Either 10 or 13 ISBN
• Copyright year

Please note that we will consolidate requests received and work with the publishers but we cannot promise that the requests will be fulfilled since it is up to the publishers to make that determination. We can promise that we will do everything we can to make as many titles available in NOOK Study as possible.

How do I purchase an eTextbook?
Step 1: Find the title that you want to purchase, verify that we offer it in digital format, and then select the "Buy" or "Rent" option for the title.
Step 2: Create or sign-in to your Barnes & Noble account and complete your purchase.
Step 3: Once the purchase is complete, your book will be placed in your "My NOOK Library."
Step 4: Download and install NOOK Study on your computer.
Step 5: You will see your book in your "My Library" on NOOK Study. If you are connected to the Internet, simply click the book to download it to your computer. Once it finishes downloading, you're ready to read your book!

Where do I go to see all of the eTextbooks and NOOKbooks I've purchased?
All of the digital titles that you purchase are listed in your "My NOOK Library."

If my title comes with supplemental materials, will I get them with my purchase of the eTextbook version?
Due to the digital delivery format, eTextbooks do not include CD content or other companion materials that may be available with the new physical book.

Can I try out an eTextbook before buying it?
Yes, you can! We offer a 7-day free trial of most of our available eTextbook titles.

How does the free trial work?
The free trial gives you full access to the entire book during the trial period. However you will not be able to copy or print pages from the book. We recommend you use this time to become familiar with the NOOK Study interface and get acclimated to reading the textbook on your computer. At the end of the free trial period, you will have the option to buy or rent the textbook.

If I rent my eTextbook, do I need to return anything at the end of the rental period?
No, because your textbook is digital, there is nothing to return! If you choose to not buy the book or re-rent it at the end of your rental period, your license will simply expire and you will not have access to your textbook. You will still be able to access your notes. However, we do offer you a grace period after the expiration of your rental period to buy or re-rent the book.

Can I return a eTextbook that I purchased or rented?
If your eTextbook has not been downloaded or you have not used your access code, you can call Customer Service for a full refund. If you have downloaded your eTextbook already, you can only request a refund within 7 days of download.

Can I share my eTextbook with others?
eTextbooks cannot currently be shared. As they become lendable, look for our blue LendMe? icon on the textbook's product page on BN.COM.

Can I purchase eTextbooks if I reside outside of the U.S.?
Due to contractual obligations with publishers, eTextbooks can currently only be purchased by customers residing in the U.S and Canada.

I'm having some issues with my book (it won't open or it doesn't look right) ? what do I do?
Please call our Customer Service team at 1-800-THE-BOOK and we'll be happy to assist you.

Can I speak with someone for help or other questions?
Have a question, problem, or want to pass along a suggestion? Please give us a call at 1-800-THE-BOOK or send us an email at service@barnesandnoble.com.

I have a feature idea ? who do I send it to?
Post your idea in the NOOK Study Student Forum: http://www.barnesandnoble.com/NOOKstudy/studentforum

What is the NOOK Study application?
NOOK Study is our PC/Mac-based application which you must download and install in order to access and read Barnes & Noble eTextbooks. NOOK Study comes with a powerful set of study tools and features designed especially with students in mind. Install NOOK Study now.

Which devices are compatible with NOOK Study?
NOOK Study can be installed on your PC or Mac.

When will NOOK Study for iPad be available?
We are working really hard to make the iPad app available as soon as possible. Since we're committed to providing you with a quality experience, we want to make sure we get all the kinks out of the iPad app before we announce a specific release date. In the meantime, you can get familiar with our free Mac and PC apps. The great news is if you use NOOK Study Mac and PC, all your Barnes & Noble eTextbooks and imported course content will automatically sync with your iPad once the app is available.

How many devices can I install NOOK Study on?
NOOK Study can be installed on up to six devices. However, each eTextbook that you purchase can only be downloaded onto a maximum of two devices (e.g. home computer and your laptop). We recommend you install NOOK Study on the computers that you use most often for school.

How can I see if I've reached my device limit for one of the books in my library?
To check on your device limit for a particular book, go to BN.com. Log in with your user id and password and click on 'My Nook'. Then, click on 'My Library'. There, next to each of your textbooks, you will see the number of devices to which you have downloaded that book.

If I switch computers, what happens to all of the notes and annotations that I make in my book?
All of your notes and annotations on titles you've purchased are safely backed up to the Barnes & Noble "cloud." That way, if you have NOOK Study installed on a second computer and you switch to it, you will still see all of your notes and annotations.

How many times can I download my eTextbook?
Each eTextbook that you purchase can only be downloaded onto a maximum of two devices (e.g. home computer and your laptop) per the Digital Rights Management rules set by the publishers. But please note, you can download your eTextbook to that same machine as many times as you like.

If I buy a regular NOOKbook, can I use NOOK Study to read it?
Yes! All NOOKbooks sold by Barnes & Noble can be read with NOOK Study. In fact, we encourage the use of NOOK Study for all your digital reading materials. Not only does NOOK Study help you keep track of all your reading materials in one place, the nifty features and study tools we've built in should help you study more effectively and efficiently!

What is the difference between NOOK Study and the NOOK app?
NOOK Study comes with much more advanced reading and study tools, designed especially with students in mind. With features like enhanced note-taking, course organization and tagging, it's much more powerful than any comparable textbook eReader on the market today. We recommend you use NOOK Study for the textbooks that you purchase.

Can I use my NOOK, iPad, or mobile phone to read digital textbooks?
Digital textbooks can only be read through the NOOK Study application available on PC or Mac. We are currently evaluating NOOK Study for additional platforms, considering both customer demand and the suitability of the device for studying.

Can I read non-Barnes & Noble books and textbooks with NOOK Study?
NOOK Study is built primarily to support eBook files sold by Barnes & Noble.

What happens if I lose my computer?
You may reinstall the NOOK Study application on a new computer. All of your purchased content and synced content (i.e. highlights and annotations within texts) will automatically reappear when you sign-in again. If you had already downloaded your eTextbook to 2 computers (the limit set by publishers), contact Customer Service to assist with this process.

What study tools are built-in to NOOK Study?
Here are just a few of the great features and tools we've included:

• Highlighting
• Annotations
• Tagging & Searching
• Side-by-Side Reading
• Organization by Course
• Note-taking directly in your book
• Importing of local documents such as your syllabus, lecture notes, etc to view and organize
• The ability to look up terms immediately in Wikipedia and Google
• And many more!

What is the "Print to NOOK Study" feature?
"Print to NOOK Study" is a feature that lets you print anything to your NOOK Study application, whether it's a Word Document, PowerPoint Presentation, or an article on the Web. After installing the NOOK Study version 1.5, a print driver for "Print to NOOK Study" will be automatically installed to your computer.

On a PC, to print a document to NOOK Study, simply go to File -> Print and change the Printer Name to "Print to NOOK Study".
On a Mac, to print a document to NOOK Study, simply go to File -> Print -> PDF (bottom left hand corner) -> Print to NOOK Study

The document will be converted to a PDF file and automatically imported into your NOOK Study application.

Does NOOK Study offer any Accessibility features?
In version 1.5.5, NOOK Study began to offer a Beta version of Keyboard Navigation and Text-to-Speech. This will help people with disabilities to better interact with the NOOK Study application:

To turn on/off these features go to the Application tab in Settings AND use the keyboard shortcuts to navigate

Keyboard Navigation:
To activate go to Application tab in Settings or use the hot key PC: ctrl+alt+k, MAC: cmd+opt+k.
To navigate through the application, use 'Tab' and 'Shift Tab' to move around and 'Enter' and 'Arrow Keys' for further navigation.
To deactivate go to Application tab in Settings or use the same hot key PC: ctrl+alt+k, MAC: cmd+opt+k.

Text-to-Speech
To activate Text-to-Speech go to Application tab in Settings or use the hot key PC: ctrl+alt+s, MAC: cmd+opt+s.
As you navigate around the application, speech commands will notify you of where you are and what to do if there are options such as a drop down.
When reading a textbook, 'Space Bar' activates and deactivates the speech of the book. For additional shortcuts, use the hot key PC: ctrl+alt+?, MAC: cmd+opt+?.

For all free titles, like imported documents, this feature will always be available. For purchased titles downloaded from BN.com, publishers will set the rights for this feature, As of right now this feature works on all eTextbooks.

Does NOOK Study have accessible features for people with disabilities?
Yes, Barnes & Noble is committed to making Nook Study accessible.NOOK Study has embedded Text-to-Speech capability for improved accessibility for the visually impaired. This feature reads text out loud including imported content and navigation of NOOK Study. Text-to-Speech rights are set by the publisher. NOOK Study also has Full Keyboard Navigation feature, which students can navigate throughout the application without the use of a mouse.

Text-to-Speech:
Reads text aloud. Publisher permission is required; this information is displayed on the textbook product page under the 'View Digital Rights' headline, or inside the application on the Product Info page.

To activate/deactivate Text-to-Speech, go to the Application tab in Settings, or use the hot key, for PC: ctrl+alt+s, for MAC: cmd+opt+s

Once the book is open, use Space bar to start/stop Text-to-Speech. Additionally, Text-to-Speech can be used for a single selection, or started at a particular place in the book by selecting the text and choosing the option from the pop up menu.

For additional helpful shortcuts, see Hot Key Menu discussed below.

Keyboard Navigation:
Navigate through the application with only keystrokes. Use Tab or Shift Tab to move directionally, and Arrow Keys and Enter for further navigation when necessary.

To activate/deactivate Keyboard Navigation, go to the Application tab in Settings, or use the hot key, for PC: Ctrl+Alt+K, for Mac: Cmd+Opt+K.

When Keyboard Navigation and Text-to-Speech are activated, instructions for how to operate within the application will be read aloud.

Shortcut Keys:
Global

PC	Mac	Function
Ctrl + L	Cmd + L	Go to Library
Ctrl + R	Cmd + R	Go to Reading
Ctrl + Alt + K	Cmd + Opt + K	Toggle keyboard navigation
Ctrl + Alt + S	Cmd + Opt + S	Toggle text to speech
Ctrl + Alt + ?	Cmd + Opt + ?	Show keyboard shortcuts in a popup

Reader

PC	Mac	Function
Ctrl + +	Cmd + +	Zoom In when reading
Ctrl + -	Cmd + -	Zoom Out when reading
Ctrl + F	Cmd + F	Find Term in current book
? or ? or Page Up		Left or Up direction in a scroll, Previous Page
? or ? or Page Down		Right or Down direction in a scroll, Next Page
Ctrl + C	Cmd + C	Copy Text
Ctrl + P	Cmd + P	Print Page
Ctrl + M	Cmd + M	Toggle Markup
Ctrl + ?	Cmd + ?	Back through page history
Ctrl + ?	Cmd + ?	Forward through page history
Ctrl + [	Cmd + [	Previous Tab
Ctrl + ]	Cmd + ]	Next Tab
F11		Full Screen

Text to Speech

Key	Function
H	Help
Space	Start/Stop reading
P	Start page over
A	Go back one sentence
S	Restart current sentence
D	Skip next sentence
R	Last Phrase
W	Currently Focused Element

Zoom:
Text can be resized by clicking on the plus or minus sign within the reader

NOOK Study by Barnes & Noble Voluntary Product Accessibility Template

What is Digital Rights Management?
Digital Rights Management (DRM) is a set of rules that have been set by the publishers to prevent unauthorized reproduction of their textbooks. Copy and print rules are set by the publishers. You can find each book's copy and print restrictions on the product page.

Why do I need an Adobe account?
We partnered with Adobe to bring you the latest rendering technologies. As a result, you need an Adobe account to use our application. If you do not already have an Adobe account, we'll create one for you when you first sign in to the application.

What if I already have an Adobe account on my machine?
You may use your existing Adobe account. When you first install the application, you will have an option to enter your existing information.

I already have a Barnes & Noble College Bookstore account ? why do I need a BN.com account?
You need a Barnes & Noble.com account because that is the account where all of your digital titles will be stored and where you can download the titles you've purchased.

I was given an access code after my purchase. How do I redeem it?
Step 1: Download and install NOOK Study on your computer.
Step 2: Open NOOK Study and click the "Redeem" button to enter the access code from your receipt.
Step 3: Once the title has been loaded into your Library, click the book to download it to your computer.

And that's it! You can begin reading!

Can I re-use my access code?
No, access codes are good for one-time use only. Once an access code has been redeemed, it cannot be used again. However, the title will be added to your NOOK library, so and you can download it at any time to begin reading.

I'm having problems with my access code
If your access code is not working or is loading an incorrect title, please our Customer Service team at 1-800-THE-BOOK and we'll be happy to assist you.

What do I do if I lost my access code?
If you purchased your eTextbook from your campus bookstore, you will have to return to your bookstore so that they can retrieve your transaction information and re-issue you an access code.

How much time do I have to redeem my access code?
You can redeem your access code at any time. Your access code does not expire. Access codes are good for one-time use only. Once an access code has been redeemed, it cannot be used again.

If I rent my eTextbook, do I need to return anything at the end of the rental period?
No, because your textbook is digital, there is nothing to return! If you choose to not buy the book or re-rent it at the end of your rental period, your license will simply expire and you will not have access to your textbook or your notes any longer. However, we do offer you a grace period after the expiration of your rental period to buy or re-rent the book.

I want to keep my book after the end of my rental period. How do I do that?
You can view all of your available purchase or re-rental options for each title you have from your "My NOOK Library" on BN.com. Most titles will be available for purchase after your rental period at a discounted price. However, we also have some titles that will only be available for re-rental. If a title you rented has been discontinued by the publisher, it will not be eligible for purchase.

Can I try out an eTextbook before buying it?
Yes, if there is a free trial available for the eTextbook you want. You can find the free trial option on the product page for the textbook.

How does the free trial work?
The free trial gives you full access to the entire book for during the trial period. However you will not be able to copy or print pages from the book. We recommend you use this time to become familiar with the NOOK Study interface and get acclimated to reading the textbook on your computer. At the end of the free trial period, you will have the option to buy or rent the textbook.

Can I take multiple trials on the same title?
No, we only allow you to take one free trial of a given title. Once your trial has expired, you will not be allowed to take a trial on the same title again.

Tips for installing NOOK Study seamlessly:

1. Make sure you are connected to the Internet during installation.
2. If you have a Barnes & Noble.com account, please use that same account during installation of NOOK Study.
3. Make sure the operating system you have is supported.
4. Make sure you have administrator rights to install NOOK Study.
5. Do NOT install NOOK Study on a shared computer (e.g. library computer).
6. Make sure the clock on your computer is current.
7. Make sure your firewall is not blocking the application's connection to Adobe.

I'm running Mac 10.5.8 - can I still install NOOK Study?
Mac operating systems older than 10.6 do not have the latest code libraries that we used for all the great features in NOOK Study. We're evaluating our options on backwards compatibility in light of how quickly operating systems update as well. We sincerely hope that once you upgrade to Snow Leopard, you'll be able to enjoy the versatile toolset available in this free application. For more information on upgrading, please visit the Apple website.

Help! I purchased a book but I'm unable to download it
Please make sure that you have installed NOOK Study correctly and that you are attempting to download your book from your NOOK Study Library. If you have done all that and it is still not working, please call our Customer Service team at 1-800-THE-BOOK we'll be happy to assist you.

I'm having problems with my access code
If your access code is not working or is loading an incorrect title, please call our Customer Service team at 1-800-THE-BOOK and we'll be happy to assist you.

I'm having some issues with my book (it won't open or it doesn't look right) ? what do I do?
Please call our Customer Service team at 1-800-THE-BOOK and we'll be happy to assist you.

I am getting a 1017 error when trying to sign in to NOOK Study.
If you are getting a 1017 error when trying to sign in to NOOK Study, you may have a firewall installed that is blocking NOOK Study from being able to confirm your credentials. Follow the instructions below to add an exception to Windows Firewall to allow NOOK Study to connect to the Internet.

If you are using Windows 7, click here

If you are using Windows Vista, click here

If you are using Windows XP Service Pack 2:

1. On the Windows taskbar, click Start > Settings > Control Panel
2. Double-click "Security Center"
3. Click "Windows Firewall"
4. On the Exceptions tab, click "Add Program"
5. Click "Browse"
6. Navigate to: C:\Program Files\Barnes & Noble\NOOK Study
7. Select NOOKstudy.exe and then click "OK"
8. Click "OK", and then confirm that the service that you added is checked.
9. Click "OK"

If you are using Windows XP Service Pack 1 or earlier:

1. Right-click "My Network Places" and click "Properties"
2. Rick-click "Local Area Connection", and then click "Properties"
3. On the Advanced tab, click "Settings"
4. On the Exceptions tab, click "Add Program"
5. Navigate to: C:\Program Files\Barnes & Noble\NOOKstudy
6. Select NOOKstudy.exe and then click "OK"
7. On the Exceptions tab, make sure that the application or service that you selected appears checked under "Programs and Services"

I am getting a "Cannot retrieve security questions" message when trying to create an account in NOOK Study.
You may have a firewall installed that is blocking NOOK Study from being able to connect to the Internet. Please follow the same instructions posted under "I am getting a 1017 error when trying to sign in to NOOK Study".

What happens if I lose my computer?
You may reinstall the NOOK Study application on a new computer. All of your purchased content and synced content (i.e. highlights and annotations within texts) will automatically reappear when you sign-in again. If you had already downloaded your eTextbook to 2 computers (the limit set by publishers), contact Customer Service to assist with this process.

What if I want to disable my Adobe account on my machine?
You may deactivate your Adobe account easily by clicking on "Settings" in the lower left side of the application.

How do I sign out of NOOK Study?
You do not have the ability to sign out. This is due to DRM (Digital Rights Management). DRM is a way to protect and securely deliver content. This includes limitations on the number of devices content can be downloaded to and copying, pasting, and printing.

I see the Merriam Webster Dictionary in My NOOK Library on the BN.com website, but it doesn't appear in my NOOK Study Library ? why?
The dictionary is a PDB file format that is not supported by NOOK Study, so we have hidden it from your NOOK Study Library to avoid cluttering up your view.