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Admit It!

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  • Anonymous

    Posted March 27, 2006

    A Much Needed Reminder

    Craig Galati¿s ¿Admit It!¿ is a much needed reminder about one of the worst trends in American business today: atrocious customer service. The mentality has spread throughout nearly every industry. Once the deal is closed, the product shipped, the project completed, the sense has become, ¿OK, that¿s done onto the next one.¿ As the economy has become ever more commoditized, so have relationships. Galati¿s book reminds us of this in simple, schematic form using common sense and anecdotes to deliver home points and business principles that were once called ¿common sense.¿ In the days when the ¿Mom and Pop¿ model dominated service industries, personal relationships were the foundation of business. As American business has become more and more integrated, the personal touch has increasingly disappeared. Galati, as his subtitle says, breaks down what is necessary into 21 short subjects. He expresses them in concise, no frills prose. And Chapter 15, ¿Thoroughly understand what value means to your clients¿ is, for me, THE key chapter in the book, illustrating perfectly its core themes. If you¿re a business owner and find yourself struggling to differentiate yourself amidst competition large and small, ¿Admit It¿ can show you how one very successful small businessman has learned from his successes AND mistakes and has distilled them into a manual on how creating and maintaining client relationships is they key to business success and personal fulfillment.

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  • Anonymous

    Posted April 3, 2006

    Customer Service 101

    Mr. Galati has hit a home run! The book is concise and it offers sound advise for giving your customers better service, in just a few steps. The analogies are true to form. Highly recommended for anyone in the service industry. Easy reading.

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