Customer Reviews for

The Big Book of Customer Service Training Games

Average Rating 5
( 4 )
Rating Distribution

5 Star

(3)

4 Star

(1)

3 Star

(0)

2 Star

(0)

1 Star

(0)

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Sort by: Showing all of 4 Customer Reviews
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  • Posted May 23, 2009

    Customer Service

    A very useful book in developing a customer service program.

    0 out of 1 people found this review helpful.

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  • Anonymous

    Posted February 9, 2005

    Fun, Energizing and Educational Book

    Peggy Carlaw and Vasudha Deming have combined extensive training knowledge to make this a highly impactful book. I have been a corporate trainer for 8 years and find myself using the same energizers and ice-breakers continuously. This book increased my repertoire of training activities to offer my participants. As a result I have been energized, and I can pass on the enthusiasm and knowledge.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted January 9, 2003

    This book is fantastic !!!!!

    Thank God for this book. It has improved the efficiency and morale of my department. The best thing since the invention of indoor plumbing !!!

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted November 10, 2000

    Great Training Book

    A very well written book with great ideas and concepts related to customer service training. A must for trainers in the customer service arena.

    Was this review helpful? Yes  No   Report this review
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