- Shopping Bag ( 0 items )
Posted August 8, 2009
Customer Service Stress Relief
While walking through my local Barnes & Noble, a bright, little book, titled "Creative Cursing", caught my eye. Normally, I don't spend much time in the humor shelves, but I just felt the urge to pick this up and satisfy my curiosity.
I was surprised by the book's design, essentially being two, side-by-side, stacks of index card size pages, hole-punch bound with top rings. Flipping to separately random pages on each stack produces creatively unique "curse" phrases.
Immediately, I knew this would be a great gift for any customer service phone rep. When dealing with a difficult customer, a professional csr must maintain a professional, calm appearance on the phone, even if they want to call them "every name in the book". Perhaps, THIS book might actually be where the saying comes from! I knew my favorite CSR, and love of my life Christina, could enjoy flipping open this book and finding a choice phrase, when she felt her blood pressure rising and needed to diffuse her own rising emotions. Even if she couldn't SAY the words, at least she could get a quick smile, as she thought about the words and could then continue to resolve the difficult customer's (read: jerk's) issue.
Although, this book is best enjoyed in short-term doses, it is still a memorable and useful gift/tool. She still keeps it on her desk, within arm's reach, whenever she feels the eruption about to occur, and it's provided her co-workers with some good laughs along the way, too.
1 out of 1 people found this review helpful.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted December 27, 2012
Posted January 8, 2011
A Must-Have for Stressful Days
This was given to me as a gift by an associate on my team at work. Needless to say, she quickly became my favorite employee! This book is hilarious and helps melt away the negativity when you most need it.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted April 29, 2010
Ok, you wouldn't buy this book to share at your local church meeting, but for someone like me it is great fun. It's a little crude and gross at times....but I was only looking for a good laugh, and I got it with this item!!!Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted February 21, 2010
This book was recommended to me by a coworker who knows that I have a sarcastic personality!Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
I purchased the book sight unseen. I had no idea what it was even really about. The minute I opened it I about died laughing. Every day I open it about 2 or 3 times just to get a laugh.
I wouldnt recommend this book to anyone easily offended!
Posted February 6, 2010
Posted January 18, 2010