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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Posted July 8, 2013
Very useful information
This book walks you through the process of holding others accountable and explains the dynamics that occur on both sides of an issue. There are endless examples of how to hold a conversation and preparing someone to hear what you want for yourself, for them, and for your relationship. It is a terrific training tool for both work and personal relationships.
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