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Posted September 23, 2002
Michael Basch knows how to build EFFECTIVE People Systems
This book did a great job of identifying how to systemize the process of customer service. I use the add-a-line report on page 98 to bring focus on a vareity of activities in my business. This alone was worth the time invested in reading the book.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted January 4, 2010
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