Customer Reviews for

Delivering Knock Your Socks Off Service

Average Rating 4
( 6 )
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  • Anonymous

    Posted April 10, 2010

    Delivering Knock Your Socks Off Service - It's just what it says it is. It knocks your socks off.

    I love this book. I haven't completely finished it. I am taking a slow read and trying to implement some of the things as I go along. The book starts out with a little bit of explanation on how and why it happened to come into being. It is written with a certain amount of lightheartedness that kind of gives you a nice break.
    "Delivering Knock Your Socks Off Service" is written in such a manner as to get you thinking about everything that you do as a service based company, a retail store or even a warehouse or supply house, it really doesn't matter. It will effect the way you look at everything in your business.
    This book makes you think about your business and gives you the ideas and allows you to make the necessary adjustments to fit those ideas into your daily practice, and change the way you deal with every one of your customers, employees and vendors.
    I hope that you enjoy it and notice the difference that it will make for you.

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  • Anonymous

    Posted February 20, 2010

    All Socks Off!

    In such a competitive business environment, it behooves us all to take note of what we can possibly do better. Our group has decided to use this book as a tool in our growth. We will read a weekly lesson and have a 10-15 minute discussion at weeks end. So far...so good. I believe this will help us all better understand how to serve beyond the call of duty.

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  • Anonymous

    Posted June 11, 2004

    Packed With Knowledge!

    In Delivering Knock Your Socks Off Service, Performance Research Associates ¿ with some editorial help from Ron Zemke ¿ highlight the main principles and techniques involved in providing great customer service and resolving customer problems. This lively book features many short chapters, cartoons, bulleted axioms and what-to-do examples. However, much of the information seems very familiar, like a juiced-up version of hints, tips and advice that have appeared in many other customer service books. Thus, it has a kind of déjà vu quality. While someone who is experienced in this field may find the information here too familiar, we recommend this accessible volume as a great introduction to customer service.

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  • Anonymous

    Posted February 23, 2009

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  • Anonymous

    Posted July 15, 2010

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  • Anonymous

    Posted November 19, 2009

    No text was provided for this review.

  • Anonymous

    Posted October 19, 2008

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