- Shopping Bag ( 0 items )
Posted January 23, 2011
Disappointed with the Service
I ordered a PDF downloadable copy of the notes so that I could understand what I was reading. I ordered the book through the Barns & Noble website (which this takes you to when you order these notes). The site said that since I have requested a downloadable copy of the notes, I should have access within 60 minutes. A couple of days later and still nothing. When I wrote customer service on the 4th day, all I received in reply was a generic list of FAQ questions, none of which answered my questions.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
It has been over 6 days, and I just now received the notice that my order has been "shipped." Of course, when I clicked on the link, the website does not connect me to the notes that I have ordered.
The notes might be great, but 6 days later, and I still have not received them. How long should it take to fill my electronic order? I did, after all, request and electronic copy, not a physical one.