Customer Reviews for

Flawless Consulting: A Guide to Getting Your Expertise Used

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  • Posted May 26, 2009

    more from this reviewer

    I Also Recommend:

    Hands down the best book on consulting I ever read.

    I have to admit that I really liked Peter Block's "Flawless Consulting". This book was originally written in 1978, and then revised in 1998. I expected the book to be dated and irrelevant, but it wasn't. The concepts that Block wrote about many years ago are still very much applicable today.
    Having been a consultant for 6 years, I especially liked this book because it focuses on the style of consulting I like (or rather liked!) to do -- improving the capability of the client to find and implement his/her own solutions. I was especially impressed by the emphasis Block places on how to establish a relationship with the client, as well as defining the assignment. Consultants love to define assignments, but often don't give much thought to the relationship.
    The book is also well balanced between the needs of those who are internal consultants as well as external consultants/experts.

    A great strength of the book is that there are extensive examples of the same issue so that you can get a good perspective, even if you don't yet have much experience as a consultant. So it is a terrific book for those who are new to consulting. For those of us who have had consulting experience, there is still a lot to learn. The questions and checklists Block provides throughout the book are practically a book by themselves. They are very well designed and address the most important issues. What I especially found useful were the extensive list of ways to diagnose what may be going wrong when the client asks questions or is inactive. I found even more useful the many ingenious responses to those situations that had never occurred to me. I have stumbled into a few successes in my consulting career and can look back and see it is because I applied the concepts of this book - whether by design or accident. Conversely, I can also see some other situations where the application of these concepts would have been very useful.

    Block strikes a perfect balance between theory and execution. In fact, there is a lot of both. He backs up his theories with flowcharts, checklists, and even cartoons.

    This book is the real deal. Block clearly knows what he is talking about when it comes to organizations and the consulting process. There is no doubt you will be a much improved consultant or manager if you learn and apply the methods in the book. Truly a classic, and a "must have" for anyone who consults, or who hires consultants.

    5 out of 6 people found this review helpful.

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  • Anonymous

    Posted August 5, 2002

    Tremendous guide for both formal and informal consultants!

    This is an amazing book! Peter Block's Flawless Consulting, is a textbook appropriate not only for consultants but for anyone that wants to share their expertise with others. Block explains, 'You are consulting any time you are trying to change or improve a situation but have no direct control over the implementation.' <p>About his audacious title, he asserts that it is possible for us to operate without error. To consult flawlessly 'requires intense concentration on two process. (1)Being as authentic as you can be at all times with the client; (2)Attending directly, in words and actions, to the business of each stage of the consulting process.' <p>Having set the bar extremely high, Block doesn't leave the reader trying to figure out what 'being authentic' and 'attending to the business of each stage' means. Flawless Consulting is an extremely practical book. Flawless Consulting is replete with checklists, case scenarios, suggested wording (sometimes entire scripts), business recommendations, and practical insights. The book is saturated with Block's wonderful sense of humor and humanity. <p>Unlike some second editions that are content to simply add a new preface and some cosmetic changes to the dust jacket, Block has updated information throughout the book and added entirely new chapters on: Whole-System Discovery, Implementation, Strategies for Engagement, Ethics and the Shadow Side of Consulting, The Heart of the Matter. <p>Though not a consultant in the formal sense, I found his insights delightfully applicable to my day-to-day work. So much so that I nearly underlined every line in the book and made notes in the margins! Despite all the great information I gleaned, I think people more formally involved in consulting will get even more from Flawless Consulting. I highly recommend this book for anyone who interested in Getting Your Expertise Used.

    1 out of 2 people found this review helpful.

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  • Anonymous

    Posted June 5, 2012

    Packed Full of Excellent Information and Advise

    I have yet to finish the book but have found the information very helpful in developing my understanding of consultation as a practice. I have been within the educational arena for over a decade and have considered starting my own educational consulting firm. Still have a long way to go and would love the opportunity to meet Peter Block in person.

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  • Posted September 19, 2009

    more from this reviewer

    THE BOOK on Consulting

    Time tested and approved, Block's Flawless Consulting is required reading for everyone considering a Consulting Career.

    0 out of 1 people found this review helpful.

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  • Anonymous

    Posted August 10, 2003

    Cookbook for enhancing customer satisfaction and managing engagements

    I purchased this book in 1999 when it was first published, and I have given countless copies to new consultants over the years. The messages in this book are simple and concise. It illustrates how to raise the bar on true consulting rather than being a 'consultant' by name. A must have for any consultants bookshelf, and something to review at least once a year.

    0 out of 1 people found this review helpful.

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    Posted January 13, 2009

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    Posted September 10, 2009

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