Customer Reviews for

Children's Speller & Dictionary

Average Rating 3.5
( 5 )
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Sort by: Showing all of 5 Customer Reviews
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  • Posted December 23, 2009

    unreliable delivery and ridiculous customer service-don't buy from B&N

    I purchased the Franklin children's dictionary from B&N on Dec 6 as a Christmas present for a family member, and decided to go with Standard shipping since the estimated delivery was only 5-11 business days. The item was shipped out on Dec 7, but 12 business days and two phone calls to customer service later, I have still not received the item. I'm leaving tomorrow morning to spend Christmas with my family in another city, and will not be able to bring the present with me that I wanted.

    B&N Customer Service claims that Canada Post is used for standard shipping to Canada, but Canada Post does not recognize the tracking number in their system, leaving me with no information about where the package is (B&N does not know my package's whereabouts, either). My frustrated phone calls to customer service have only met with infuriating claims that not only will I not be able to receive the package by the delivery timeline I was given at the time of order, but that B&N's responsibility as a merchant had apparently terminated the moment the item left their warehouse. It is apparently immaterial to them whether the customer receives the item as they had been promised as long as the item is shipped. I then tried to get my money back for the order, but was informed that I may have to pay fees since the item had already been shipped and the order can no longer be canceled. So not only have I spent money for a Christmas present that I will not be able to give, been unable to even track my package with the courier as I waited, I have basically ended up wasting the past two and a half weeks faithfully waiting and thinking that the item would arrive in time. I have purchased many things online and have always enjoyed the experience with other merchants, but after this experience I will never buy anything from B&N again....and others should be wary of it, too!

    3 out of 3 people found this review helpful.

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  • Posted July 1, 2011

    !!!Don't Order from Barn's & Noble!!!

    It would be great if I could tell you about this product!! I however can't! I placed my order for it back in the begining of May, pleanty of time to get it before my daughtor's b-day at the end of June. After reading a review that warned me of this haha, my bad. Here it is the begining of JULY and still I have yet to see the thing. We sent an e-mail to the company, they replied with an automated responce that make it clear that no one reads those things. We have called them twice and talked to 2 friendly but unhelpful "coustomer servace" reps. The first one offered NO help. The seconded ofered a lame shipping upgrade and promised to try to get me the prodect with in the week. Haha! We shall see! If you are intrested in this product or any other I would recomend you find it else where. Barns & Noble has no concern for their coustomer's and No desire to help you when things go wrong. They want your money but and not intrested in your needs. I will never order from these guys agein and I recomend you don't eather.

    1 out of 1 people found this review helpful.

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  • Posted February 14, 2010

    SOOOO Helpful

    My third grade daughter is horrible at spelling. I have been forcing her to sue this at homework time. It is easy for her to use on her own and she is actually able to look up correct spellings after showing her only once. There is a reference card too in case she forgets the basic instructions.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted February 6, 2010

    Love this gadget!

    My 8 year old daughter received the Speller & Dictionary for Christmas and she loves it! Not only does it come in handy with her spelling but their are a ton of other features. She took it to school and showed her classmates...they all loved the cursive feature! I would recommend this product to anyone with a child in elementary school!

    1 out of 1 people found this review helpful.

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  • Posted December 1, 2008

    more from this reviewer

    I Also Recommend:

    Learning Is Fun With This Electronic Dictionary

    What a wonderful gift for your children. An interactive dictionary and speller with other educational games included. Helps at home and the classroom.

    1 out of 1 people found this review helpful.

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