Customer Reviews for

How You Do... What You Do: Create Service Excellence That Wins Clients for Life

Average Rating 5
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  • Anonymous

    Posted August 12, 2008

    A MUST READ!

    I was very lucky to be involved in Bob Livingston workshops for the last 4 years with CROSSMARK. Bob is a wonderful man who reminds me alot of my grandfather. Bob Thank you for all the knowledge and power to change how I do what I do, and what I should expect from others! GREAT BOOK!

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  • Anonymous

    Posted July 26, 2008

    This should be required reading for everyone!

    This book clearly spells out the importance of good customer service and what makes good customer service. Everyone should read this book - especially those in the work place. I found the points made in this book to be helpful to anyone. It's clearly written and in an entertaining way which makes for an easy and quick read. Because it's written so well, you remember the messages, whereas with other books it's easy to forget. Bob also gives a plan on how companies can improve customer service - it's a gift that typically you need to pay a lot of money for. A must read!

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  • Anonymous

    Posted May 27, 2008

    A reviewer

    The author captured extraordinary life experiences that relate to my career. The book is a mini series of business executives' best practices that caused me to reflect on what I do everyday as a consultant and how I can do what I do more effectively. What a motivational read! I have already recommended 'How You Do-What You Do' to my clients' senior executives-especially their sales teams.

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