Customer Reviews for

Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen

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  • Posted June 22, 2012

    Author Roberto has produced a very readable authoritative book o

    Author Roberto has produced a very readable authoritative book on how to gather information that will help you anticipate problems within your organization. He has distilled his consulting experience down to a handful of specific guidelines, each supported with anecdotes from his (direct or indirect) experience.

    The one complaint is that Roberto appears to be stretching to come up with some of his guidelines. To me, his lesson can be winnowed down to a few simple statements:
    —Stay in touch with the front-line people in your organization.
    —Establish an environment (and structures) where members of your organization feel free to bring up issues without fear of being blamed for problems.
    —Examine every situation for potential lessons learned—that is, look at your successes as well as your failures.
    He appears to repeat these in slightly different form throughout the book. But it is readable; the anecdotes are lively, interesting, and relevant; and (best of all) his observations match up with what I've observed in both successful and dysfunctional organizations.

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  • Posted June 14, 2010

    more from this reviewer

    Constructive look at problem finding

    Sir Winston Churchill, Great Britain's intrepid prime minister during World War II, was an amazingly perceptive leader. He was one of the first to warn of the military threat Germany posed prior to both world wars. How did he know? He routinely sought out rank-and-file members of the British military and low-level English government bureaucrats to find the truth. In the same way, you should dig deeply into your organization for unbiased, accurate information so you can detect problems before they turn into disasters. In his case-filled, albeit pretty much one-note, book, management professor Michael A. Roberto explains why finding problems is harder than solving them. He shows how danger hidden beneath the surface can present the greatest peril to your company. getAbstract recommends Roberto's engaging book to managers at all levels. Spot those icebergs before they sink your business.

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  • Anonymous

    Posted March 21, 2012

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