The Little Big Things: 163 Ways to Pursue EXCELLENCE
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The Little Big Things: 163 Ways to Pursue EXCELLENCE

Average Rating 4
( 6 )
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  • Posted March 15, 2010

    more from this reviewer

    I Also Recommend:

    Blink: The Power of Thinking without Thinking
    The Pursuit of Wow!: Every Person's Guide to Topsy-Turvy Times

    Tom has done it again. A timely volume on how to upright todays businesses!

    Crisp, cutting, and always on target. Tom has an always fresh and passionate approach to his writing. In the end excellence is "caring so much we can taste it!" I am always re-charged and ready to re-invent my cosmetic dentistry practice after one of his reads. He dissects the forming of the US Constitution and shows how he who cares the most wins. In this era of economic uncertainty and crisis in major corporations, the message is clear- LISTEN, and care! Remember-"Hard is soft, Soft is hard" as the mantra for excellence. Tom is a master of seeing the world through our customer's eyes. Whatever your business, Tom reminds us to focus on the "matchless signs of humanity". I always enjoy Tom's gusto for excellence, his passion for caring and the absolute single reason why ANY business exists is to make their customer out-of their-mind happy! (oh, and give it to your kids-they have far too few images of why excellence matters so much).

    1 out of 1 people found this review helpful.

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    Posted July 23, 2011

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    Posted July 24, 2011

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    Posted July 28, 2011

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    Posted March 25, 2011

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    Posted May 22, 2011

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