Customer Reviews for

Managing The Professional Service Firm

Average Rating 4.5
( 7 )
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  • Anonymous

    Posted July 4, 2006

    Standard work on managing professional firms holds up fine

    If you manage or work in a professional service firm, this book can put your operation into perspective by explaining what drives the firm¿s profitability. Author David Maister uses his personal experiences to enliven some of the dryer parts of the text with a few case studies, first-hand observations and advice. He covers the whole range of essential practices encountered by any service firm, including governance, hiring, motivation, coaching, marketing and compensation. However, there is one important caveat: This classic book was first published in 1993, including the chapter on professional compensation, which particularly needs updating. Some chapters were published even earlier in various trade magazines and journals, some dating back to 1982. Is this information still fresh and accurate in today¿s business environment? Even if the personnel advice is, the compensation counsel and pre-Internet marketing advice probably is not. With this caveat, we consider this foundational work important for anyone working in or with a professional service firm.

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  • Anonymous

    Posted June 14, 2000

    Professionals ARE different

    Most books on managing people and the business process revolve around products. Consultants (professionals) and their expertise IS the product. Great differentiation on how to evaluate the process and the people is involved.

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