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Posted May 5, 2010
Great book for CRM users and power users
We are using this book for our users of the system so far we have great reviews. We even give it to new people on the project from IT to get a good idea of what CRM can do.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted September 3, 2008
Excellent Deep Dive for the End User - Beginner through Advanced
This Step by Step book covers everything you need to know about CRM 4.0 as an end user, a business analyst or an administrator and spans from entry level usage to advanced topics. The authors take you step by step through every aspect of CRM 4.0 with comprehensive instructions and screen shots. If you are new to CRM or if you just migrated up to CRM 4.0, I recommend you take advantage of this valuable resource.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted January 19, 2009
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