Obamanos!: The Birth of a New Political Era

Barnes & Noble has non existent customer service for their online store.

After trying to place an order with Barnes & Noble online, my session timed out. I was prompted to enter my login again and did so and placed the order. The shipping address reverted to my own instead of where it was to be shipped so I called them right up to have it changed. I was told It would not be a problem, but had to wait until it got into the system to change it and to have no worry they would not ship it out it was only Sunday and I would have until 11 PM that night to call back and have it changed when it was in the system. I didn't wait to 11PM but called back in an hour only to find out that it was in the system and even though it hadn't shipped there was nothing they could do to guarantee a change in the shipping address. I also could not cancel it and start again. An hour later I got a conformation letting me know that the item was ready to be shipped to the wrong address. That was followed by another telling me that part of the shipment was not ready and would not get there in time for Christmas as promised in the expedited shipping and if I wanted to I could cancel that part. I immediately went to cancel it online with the provided link they sent, and was told that I couldn't it was to late. Still the item wasn't shipped yet and they would not cancel. Finally it shipped. It was ordered over a week ago and still has not arrived. So much for their expedited shipping. This will be my last dealings with Barnes & Noble. Their customer service people all gave me a different answer and the only succeeded in creating was a feeling of ill will that I have towards them.

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