Punching in: One Man's Undercover Adventures on the Front Lines of America's Best-Known Companies

Attn: Employee Communicators and HR--Read This!

A great lesson in why those whose jobs are to motivate employees on behalf of their companies actually need to interact with the target employees in order to complete this task effectively. Granted, Frankel's own personal biases come into play. However, he is up-front about this wherever his opinions appear, and I believe that Frankel's biases provide an added experiential perspective that interview- and survey-based studies lack. In addition, Frankel's inside information and observations are well fleshed-out with citations from credible authorities. The fact that 'Punching In' is an enjoyable read was just icing on the cake.

Service Industry exposed - from the front line!

Overall I really loved this book: It had great insight, and brought out an interesting new view of things. I found myself laughing with the author while other times questioning his motives & judgements. Frankel does a great job of outlining some interesting practices and processes from each organization, but his views are not always objective, and readers can sense his political views and personality coming into his assumptions (even he admits he doesn't match the typical personality profile of a front-line worker). Still - it offers great inside information that's important for all levels of the service industry to consider. Very good if read with an objective, and non-judgemental eye!

¿Behind the Scenes of the Front Lines¿

This is a great book! All business owners/entrepreneurs, sociologists, and industrial psychologists must read ¿Punching In¿. The author informally studied different cultures of well-known businesses, such as UPS, Starbucks, and Enterprise. Only one of these companies would I work for, after reading this book. The bonds between the employees are profound. The attempt to ¿brainwash¿ the employees into accepting the company culture is incredible. Even more amazing is the willingness of certain employees to adapt to this environment. Being an entrepreneur, I cannot understand this. The tidbits of information about each workplace are hilarious. For instance, UPS workers think that women find them attractive and lust after them. So today, I was at Subway. A UPS worker sat next to me. I kept looking at him out of the corner of my eye. Did I think he was attractive? Yes, strangely I did. The ways Enterprise employees try to sell insurance was disgusting. Starbucks workers take coffee way to seriously. The training and hiring practices varied from company to company. Some stores use statistics to determine the best employees. ¿Punching In¿ is fascinating for those who are business-minded. It is hilarious, and it is from the personal experience of the author. Professors of human sciences and business should add this to the required reading list. Reviewed by: Stephanie Rollins for ReviewYourBook.com

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