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Posted January 10, 2005
Excellent Concept and Easy to Employ
Stew has revolutionized how to employ exceptional customer service, anticipate employees and implement effective organizational change. I exercised the visual management concept in a presentation I delivered for University of Redlands' class assignment and the feedback was surprising. Stew provided the before and after presentation slides for the VA Regional Office Los Angeles and I participated in a site tour at the facility. He made phenomenonal changes reversing and possibly eliminating some of the negative stigma embedded in so many veterans. It is amazing how the visual management concept promoted a positive work environment and customer service. IF you plan on starting your own business, have employees resistant to recent organizational changes, in process of implementing new policies and procedures service or just need another book to read for school or recreation, then you should purchase this book. By the way, I don't know Stew personally. It is worth the read!!!Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.