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The Experience: How to Wow Your Customers and Create a Passionate Workplace

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  • Anonymous

    Posted October 27, 2002

    help for customers is here

    This book really turned me around on my customer service techniques. Already we have had fewer complaints about our complaints departement. I recomend it for any supervisor who wants to stop angry customers from having to travel five levels to him/her in order to get some service.

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  • Anonymous

    Posted October 28, 2002

    Vision and Practicality in the same book...WOW !!

    I¿ve seen Lior¿s excellent presentations in various tradeshows so I had very high expectations from the book...and I was NOT disappointed!! While reading the book you get the feeling that the author is both a visionary and a savvy businessman that really 'Gets It' in regards to one of the most important issues that businesses are facing today - Customer Retention. The outcome is a MUST READ book that shows you where your business should be and how to get there.

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  • Anonymous

    Posted October 12, 2002

    Experience: How to Wow Your Customers and Create a Passionate Workplace

    businesses are wasting millions of dollars because they don't get the simple truisms addressed in "The Experience." Arussy understands that a "people-first" attitude, from the top-down, will help build brands, increase profits and reduce employee turnover/burnout. This is a quick read and very entertaining -- when it's not scaring the heck out of you by making you realize how many things you're doing wrong in your own firm. "The Experience" is written as a fable, yet makes it easy to identify practical, easily implemented ideas that will pay off quickly. Check it out.

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  • Anonymous

    Posted October 10, 2002

    Great read - you will "get it"

    A great perspective on motivation and learning in the workplace, and life! There's something here for everyone.

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  • Anonymous

    Posted October 17, 2002

    Experience: How to Wow Your Customers and Create a Passionate Workplace

    After reading The Experience, you ask why didn't I think of that? This fable allows all types of businesspeople to reassess their approach to customer experience management and branding and provides simple tools that will be easy to implement and help save money -- while building customer relations and employee morale. This is a must-read.

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  • Anonymous

    Posted October 2, 2002

    Must Read!

    A real masterpiece in business literature, Arussy manages to ever so clearly and passionately articulate what makes today¿s businesses ineffective at exercising the famous mantra ¿customers come first¿. We all know and use the mantra as customers and most fail (as businesses) to turn this into a reality. The book reads well and gives the reader many takeaways which can be implemented in our own businesses¿ pronto! I can¿t wait for his next book!

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  • Anonymous

    Posted October 22, 2002

    A book that puts people before technology.

    Too many times we read about how technology can fix all that¿s wrong in business. In this book, Arussy shows how to fix your business with old fashioned interpersonal communications. It¿s also nice to have a story where the hero is a call center manager. Highly Recommended

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