- Shopping Bag ( 0 items )
Posted January 5, 2011
One of the best albums of 2010 but Barnes & Nobel did not ship in timely manner
The CD is excellent. Barnes and Noble is not.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Do not order this CD if you want prompt shipment. Barnes and Noble did not ship this CD for 6 days despite promising shipment within 24 hours.
Less than 24 hours after ordering, I received an e-mail claiming that my order was scheduled to ship. But, two days after ordering, I received another e-mail citing "unexpected delay" but no promise about an exact ship date. Customer service ignored my request to cancel the order so that I could order it from another online retailer.
After a second letter to customer service complaining about the delay in shipment, the order was shipped. But customer service would not respond to any of my queries.
My guess is that most CDs with smaller sales figures, like Gayngs, are not actually in stock. If Barnes & Noble treats you like they did me, you will have a long delay in shipment & customer service will refuse to process your order cancellation.