- Shopping Bag ( 0 items )
Posted May 21, 2012
If you are in any way, shape or form involved in delivering or designing any type of service for your customers, or your clients' customers, then you owe it to yourself to spend some money on this book. Clear, engaging and with lots of insight this is the book you should read first before trying to deliver a service. This is the book you should read before you go out to re-engage your customers when they start complaining about your service. This is the book you should understand before trying to enforce employee behavior that is not conductive to great service delivery.
Great because it is written in clear, plain language; no technical jargon, no complicated terms. Easy to read (less than 250 pages) and full of great ideas. Very recommended.
1 out of 1 people found this review helpful.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.